Senior Customer Service Officer

Company description:

Department of Communities and Justiceworks together to support everyone's right to access justice and other help for families, and promote early intervention and inclusion, with benefits for the whole community

Job description:

Aboriginal Senior Customer Service officer

Clerk Grade 3/4

Department of Family and Community Services

Ongoing Full-time role Mt Druitt

Were expanding our Aboriginal workforce and are looking for people who pride themselves on providing the best customer service!

Do you identify as Aboriginal and looking for a great career opportunity

If so, we want you now!

We have an exciting opportunity to tell you about!

About us

The Department of Communities and Justice (DCJ) commenced on 1 July 2019 and is the lead agency which forms the Stronger Communities Cluster. The new department brought together the former departments ofFamily and Community Services (FACS) and Justice.

We provide services to better work together to support everyone's right to access justice and other help for families, and promote early intervention and inclusion, with benefits for the whole community.

Stronger Communities brings all government services targeted at achieving safe, just, inclusive and resilient communities under one roof.

About the role/Opportunity

The Aboriginal Senior Customer Service Officers provide best practice service to the community from our local offices and specialises in administrative support functions on a day-to-day basis. The role provides support to Frontline staff with the client related functions, as well as supporting secretariat functions for case meetings, Consulting Panels and Forums

This is an ongoing role in accordance with the Government Sector Employment Act 2013.

A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

What we can offer you

  • Location Mt Druitt
  • Clerk Grade 3/4
  • Salary range $72,418 - $79,297 p.a. plus employer's contribution to superannuation and annual leave loading
  • 4 weeks annual leave per year of service
  • Generous salary packaging options and other fringe benefits
  • Flexible work practices
  • Opportunities for learning and development and Internal career progression

Essential Requirements

  • The Child Protection (Working with Children) Act 2012 requires persons engaged in children related work to have Working with Children clearances.

If successful in this role you will be required to provide a Working with Children Check clearance number prior to commencing in the role. To obtain further information and to apply for a WWCC clearance. Please click here.

  • Appointments are subject to reference checks and a National Criminal Record Check in accordance with DCJ policy and the Disability Inclusion Act 2014.

  • Aboriginality is an essential requirement for this position. The position has been identified as an Aboriginal position in accordance with the provisions of Section 14 (d) of the Anti-Discrimination Act 1977.

How to apply

To apply, candidates must lodge their application online. You must also:

  • Upload an up-to-date resume which clearly details your skills and experience as relevant to this role.
  • Submit a covering letter (2 pages maximum) which includes a response to the two (2) targeted questions below

Q1. Please provide an example of your ability to work independently within a customer service environment that requires adherence to tight deadlines. Describe the situation, the actions you took and the outcome for the client and/or stakeholder

Q2. The role includes the use of various Microsoft and Corporate applications with attention to detail and ability to be a Key User in those applications.Can you please outline your experience in computer applications and your ability to ensure integrity of client related data


To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

You may also be asked to complete a Health Declaration Form in later stages of the assessment process.

Find out more

Click here to view the role description.

For more information on how to apply for a role in the NSW Public Sector please click here

Please submit your application online including the information outlined above.

Closing date: Monday 14 September 2020 11:59 pm

Our Commitment to Diversity and Inclusion.

DCJ is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

DCJ encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you need an adjustment in the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

Thank you for your interest in this role. We look forward to receiving your application.

Pre-screening Questions on Success Factors (The following question/s will be mandatory as part of the Application process).

  1. Please indicate your preference to be recognised as an Indigenous Australian (Aboriginal and/or Torres Strait Islander)

  1. Do you require any special assistance to attend selection activities

If you need assistance or adjustments to fully participate in the interview process, please ensure you complete the section below to ensure we can provide any necessary assistance.

07/09/2020 $0 Parramatta & Western Suburbs 1 Administration & Office Support
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