Growing WA Family owned business, Lead a team of Customer Service Officers, Make a real impact in a growing business.
Superstock Food Services is a complete food distributor with over 4,500 stocked lines from frozen, chiller, dry & packaging and we are a member of the Countrywide National Distributors buying group. We service many food outlets in WA including Hospitals, Prisons, Hotels, Cafes, Restaurants, Taverns, Pubs, Caterers, Lunch Bars and Bakeries.
The Customer Service Supervisors primary role involves communicating with customers either via phone, email or face-to-face in relation to our products and service. Their role is to provide superb customer service by leading and motivating the customer service team. The Customer Service Supervisor will supervise, plan and direct the daily activities of the Customer Service officers and monitor performance.
The Customer Service Supervisor is responsible for providing a positive and motivating working environment, and addressing any issues/disputes from customers. Resolve any escalated issues with orders, delivery dates, service and/or any other concerns that arise.