Customer Service Supervisor

Growing WA Family owned business, Lead a team of Customer Service Officers, Make a real impact in a growing business.

Superstock Food Services is a complete food distributor with over 4,500 stocked lines from frozen, chiller, dry & packaging and we are a member of the Countrywide National Distributors buying group.  We service many food outlets in WA including Hospitals, Prisons, Hotels, Cafes, Restaurants, Taverns, Pubs, Caterers, Lunch Bars and Bakeries.

The Customer Service Supervisors primary role involves communicating with customers either via phone, email or face-to-face in relation to our products and service.  Their role is to provide superb customer service by leading and motivating the customer service team.  The Customer Service Supervisor will supervise, plan and direct the daily activities of the Customer Service officers and monitor performance.

The Customer Service Supervisor is responsible for providing a positive and motivating working environment, and addressing any issues/disputes from customers.  Resolve any escalated issues with orders, delivery dates, service and/or any other concerns that arise.

 Responsibilities include:

  • Providing exceptional customer service.
  • Customer Service/Contact taking inbound calls, customer orders, handling product enquiries.
  • Sales Order Processing.
  • Producing customer invoices.
  • Managing backorders.
  • Liaising with sales, warehouse and administration teams.
  • Keep sales team informed of leads in their areas.
  • Determine Customer Service Officers rosters to ensure adequate coverage of all inbound/outbound customer and sales representatives calls and customer walk ins throughout each business day.
  • Coordinate training for Customer Service Officers
  • Evaluate the ongoing effectiveness of the Customer Service team and relevant service and systems. 
  • Manage all aspects of the Customer Service team and function, as well as all supervisory responsibilities, including, rosters, staffing/hiring, performance management, training and development,

Personal Attributes:

  • Ability to lead a team of 3-4 people
  • Accuracy and attention to detail
  • Pleasant telephone manner/customer service skills
  • Multi-tasking ability
  • Helpful to others and can ask questions
  • Self motivated, self confident
  • Bright and energetic personality

All applications will be treated confidentially.

07/09/2020 $0 Perth 1 Call Centre & Customer Service
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