Customer Service & Sales Support - eCommerce

Diverse & Supportive Team Environment, Gain Experience in the Growing eCommerce Space, Work From Home Options Available.

This is an exciting opportunity to join the Online Division of Lighting Illusions, one of Australia's fastest-growing lighting and ceiling fan retailers.

We are seeking an exceptional candidate to join our passionate and dynamic team to start at our Head Office based at Acacia Ridge.

The right applicant can enjoy a Permanent Full-Time Monday to Friday position that comes with staff discounts, collaborative team environment, ongoing training and exciting career opportunities. Weve bypassed the likes of ping-pong tables and knock-off beers for great work-life balance, flexibility, recognition for great work and last but not least, a great coffee machine.

What does this opportunity look like for you

As the teams customer service champion, youll take the lead on all customer inquiries via phone, email and online chat. Youll be responsible for remedying service hiccups and product enquiries from initial contact through to resolution - the buck stops with you! When youre not busy ensuring excellent customer outcomes, youll be assisting the team in general office administrative duties, which will mainly be eCommerce related tasks.

About you:

  • Youve got unyielding patience and experience dealing with a large volume of customer calls.

  • You love going the extra mile for customers.

  • Youre a stickler for detail and have excellent time-management skills.

  • You are a strong communicator (both verbally and written).

  • You have a 'Can-Do' attitude to learn new skills and processes and cope well with change.

Tools in your kit:

  • You are Tech-Savvy and feel 'at-home' working on a computerised system and enjoy learning new systems and apps.

  • You have unrestricted work rights in Australia.

  • Experience in eCommerce platforms and experience in selling on marketplaces like eBay and Amazon are desirable.

If you are an enthusiastic, honest and dedicated individual seeking to further your career in a challenging, supportive team environment, apply now!

In your email please answer the following questions:

  1. What shipping company do we use to post our orders Australia wide

  2. How will you be travelling to work each day

  3. What's your most interserting personality trait

07/09/2020 $0 Brisbane 1 Administration & Office Support
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