Australia's cheekiest skin care company is looking for a Community Manager., 'Seeking' experienced, dynamic, fun team leader., We offer: good skin..
At Go-To, our customers are the very forefront of everything we do. We are seeking an experienced Community Manager to lead Go-Tos community team and ensure all customer channels (across social media, customer emails, Live Chat, online etc) are nurtured and Go-Tos customer service is innovative, best in class and showcased in private and public forums.
Maintaining and leading the voice of Go-To in the hyper-connected consumer purchasing process
Being across all FAQs/canned responses/Go-To (and sub brands) products in every detail
Create and maintain an inclusive (online, customer, social media) customer-focused strategy across one team
Embrace market technology to ensure Go-Tos customer experience can provide our community with a seamless, educational, useful journey
Leading Go-Tos activity on all key platforms including, Facebook, Instagram, LiveChat, CRM
Improve customer service experience by constantly assessing and developing service procedures, policies and standards to ensure Go-To is always best-in-class
Consistent messaging across all channels (social media, online, digital, other key channels)
Lead a passionate Community team and manage team roster
Continually educate and lead the team on Go-To/Gro-To and Bro-To products and broader skin care knowledge
Maintain and execute prompt, efficient and helpful answering of customer enquiries
The job is Sydney-based and is fulltime.
This role requires someone who can work flexible hours to accommodate the nature of customer service
5+ years experience in providing customer service support (preferably within e-commerce or retail)
Experience leading, coaching and inspiring a team to perform
Knowledge or background in skin care/beauty isn't essential but will be very-well regarded. Like, very well.
Working knowledge of customer service software, databases and tools
Awareness of industrys latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Customer service experience and passion
Can work flexible hours to meet work priorities
Love Go-To. Obviously.
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We offer equal employment opportunity to qualified candidates without regard to race, religion, colour, national origin, age, gender, disability, marital status, or choice in reality television. We will make reasonable accommodations for applicants and employees with disabilities.
07/09/2020$0CBD, Inner West & Eastern Suburbs1 Marketing & Communications
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