Mail Processing Coordinator - Fixed Term Opportunities, Melbourne West

Job Description:

The role of the Mail Processing Coordinator is to coach, coordinate and facilitate an allocated team or staff working on an allocated workstation or process, toward the achievement of team goals, productivity targets, and service performance standards and to develop the skills and capabilities of teams and team members.

 

Key Selection Criteria

To be considered for this position please ensure you address the following Key Selection Criteria in your application:

• Demonstrates ability to lead, coach, facilitate and mentor team members

• Demonstrated ability to participate in and facilitate the introduction of change and innovation;

• Must have existing knowledge of processing systems and has working knowledge of the Large Parcel Sorting System (LPSS) or equivalent.

• Familiarity with Australia Post policies, procedures and standards.

 

Position Purpose:

The role of the Mail Processing Coordinator is to coach, coordinate and facilitate an allocated team or staff working on an allocated workstation or process, toward the achievement of team goals, productivity targets, and service performance standards and to develop the skills and capabilities of teams and team members. The Parcel Services Team is charged with running a best in class Parcel Network, delivering on safety service and efficiency, objectives, underpinning an offer to customers of greater access to our growing suite of products and solutions, supported by Australia’s largest multi-speed delivery fleet. Parcel Services also has accountability for International Operations and Border Agency liaison.

 

Major Accountabilities:

Safety

• Lead, role model and drive Safety Leadership culture in the workplace to increase the ownership of safety by all, an environment where safety discussions are generated at every level and contributing to the achievement of zero incidents.

• Manage and implement best practice workplace safety initiatives, including accident investigation, injury and rehabilitation management.

• Regularly engage teams by listening and acting upon safe or at risk behaviours to reduce exposure.

• Enable teams to remove barriers to working safely, and pro-actively promote the ‘permission to pause’ where exposure exists.

• Communicate consistently and positively with team to provide certain positive feedback on critical behaviours.

• Proactively discuss safety issues with all workers and stakeholders to collaboratively develop solutions and improvements.

 

Strategy Execution & Customer

The Strategy Execution & Customer role of Team Leader involves facilitating the implementation of the production plan including planning, managing and monitoring the rate of parcel processing. To successfully perform this role, Team Leaders will need to liaise with the Shift Production Manager and Operations Lead to:

• Use management operating systems and real time information to manage the flow of parcels to be processed;

• Use statistical process control measures and process improvement tools to manage processes, measure performance, analyse variance against production plans, and take appropriate corrective action;

• Report on machine performance and any major issues that impact facility operations.

• Ensure resources are available for the team to meet production processing requirements;

• Ensure achievement of facility operational performance targets.

• Ensure effective information exchange with relevant stakeholders, including contributing to shift handover discussions.

• Conduct supply chain process checks and support the provision of network diagnostics for network handover.

• Understand internal operating standards and the end-to-end network processing relationship;

• Identify and participate in process improvement activities and challenge existing ways of doing things;

• Develop and maintain a best practice, continuous improvement and quality customer service focus; and

• Build and maintain networks and use feedback from those networks to improve team performance.

 

Leadership & Organisation

The Leadership and Organisation role of Team Leader is critical to the development of high performance, team based operations. To successfully perform this role, Team Leaders will need to:

• Promote an employee engagement approach to ensure that employees are committed to their Australia Post’s organisation’s goals and values and are motivated to contribute to organisational success.

• Effectively collaborate with other stakeholders as required including Operations Lead, other Team Leaders, Transport, Techs and Logistics.

• Be a positive role model;

• Develop and encourage a team-based approach;

• Assist team members to acquire the skills to become self-managing;

• Motivate the team towards meeting team goals;

• Promote and facilitate change and innovation;

• Demonstrate cross-cultural awareness and value diverse opinions and people within the team;

• Actively implement the Corporation’s EEO and diversity policies and promote a workplace free of harassment;

• Provide regular feedback on individual and team performance;

• Develop and encourage harmonious working relationships; and

• Deal directly with lower level industrial issues if / when they emerge.

 

It would be expected that Team Leaders will spend most of their time actively leading and developing team members on the floor, and assisting the team to meet production targets and service performance standards. There will also be occasions when Team Leaders will perform hands-on processing.

 

Selection Criteria: Knowledge, Skills & Experience

Industry and Function

• Demonstrates ability to promote and maintain a safe workplace and work practices;

• Demonstrate ability to take responsibility for specific outcomes (eg. Quality, safety, etc);

• Demonstrate ability to participate in and facilitate the introduction of change and innovation; and

• Effectively utilising resources to achieve targets and planned outcomes.

 

Relationships

• Demonstrates ability to lead, coach, facilitate and mentor team members

• Demonstrates ability to develop, motivate and guide a team toward self-management

• Demonstrates ability to influence others and facilitate the achievement of team goals

• Demonstrates ability to operate and behave as a positive and effective role model for others;

• Demonstrates ability to encourage, support and promote the development of a workplace learning environment.

 

Market and Environment

• Knowledge of Australia Post business, its challenges and objectives.

 

Australia Post Specific

• Must have existing knowledge of processing systems and has working knowledge of the Large Parcel Sorting System (LPSS) or equivalent.

• Familiarity with Australia Post policies, procedures and standards.

 

Core Competencies:

If selected for an interview the following competencies will be addressed at interview:

 

• Manages Process

• Resolves Conflict

• Prioritising

• Decision making

• Drives for results

 

Additional Info:

Please note: There are multiple fixed term part time and permanent full time positions available.  

• Fixed term part time shifts - Monday to Friday 5:00am - 10:30am (Shifts may vary between these specified times.)

• Permanent full time shifts: Monday to Friday 10:30am - 6:30pm or Monday to Friday 6:30pm - 2:30am

07/09/2020 $0 Western Suburbs 1 Manufacturing, Transport & Logistics
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