Residential Services Officer

Rewarding full time opportunity in a cohesive team environment, Generous Salary Packaging, Varied role will suit an experienced Resident Services Officer.

Why you'll Love this Role

The Good Shepherd Home (TGSH) has been a leading provider of quality Residential Aged Care Services in Townsville for over 40 years. You will get to know our Residents, Families and Staff and enjoy making a difference in the lives of others, working within a cohesive team environment. This role will best suit a person who is reliable, hardworking and dedicated to providing exceptional and accurate service in a resident  services capacity.

Your role

The Good Shepherd Home (TGSH)  is currently seeking a motivated Resident Services Officer (RSO), who enjoys creating relationships and has a flair for marketing. You will also be representing The Home at community events.The RSO will be responsible for exceptional customer service support to stakeholders of TGSH, to ensure a professional admissions process. The RSO works to provide professional and confidential administrative services to support effective service delivery and day to day functioning within TGSH. The position is in a full-time  permanent capacity,with salary packaging available.

Your skills & experience

  • Strong customer service skills,and an ability to respectfully communicate in a Residential Care setting with multiple stakeholders
  • Ability to build relationships with professional interpersonal and communication skills and liaise with a broad range of people from a variety of backgrounds and experiences
  • Ability to represent TGSH at  community events and engagements
  •  Flair for marketing will be required
  • Demonstrated ability to adhere to compliance, accuracy and attention to detail
  • Well developed IT skills - word processing, spread sheeting and accurate data entry
  • Demonstrated problem-solving and analytical skills, together with the ability to apply initiative

Employees of TGSH, must qualify to work in Australia. Successful applicants will be required to undergo criminal history screening.

Applications must be submitted with the following to be considered for the role:

  • Current resume
  • Cover letter - 1 page detailing your ability to undertake the role.          

Closing date for this position is Monday, 28th September 2020 at 9.00am.


07/09/2020 $0 Townsville & Northern QLD 1 Administration & Office Support
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