Administration and Customer Service Consultant- Mornington Pen

We are looking for a talented administration and customer consultant that is well versed in dealing with a variety of individuals. If you like speaking to people from all walks of life, making a difference to their daily communication and want to be a part of building a successful clinic, we want you!


Who are we

Underpinned by our passion for clinical excellence, and for providing the best possible outcomes for our clients, Attune is an audiology company focused on patient outcomes and excellence in service.

Our business model is decentralized so that our local clinic teams can build strong and enduring relationships with our clients, our referrers and our communities.

We are a  medical model of hearing health care, providing hearing assessments and balance solutions across the community.


The role:

  • You will be the first contact for patients and will help them feel welcome to the clinic.
  • Key responsibilities include managing the bookings for an Audiologist with a balance of appointment types (eg: hearing aids, balance assessments, children's testing) to meet operational requirements.
  • Managing inbound and outbound calls with courtesy and empathy.
  • You will be responsible for general administration duties, billing and data entry
  • Building strong relationships with our patients and providing follow up calls and aftercare.
  • Provide support for other Greater Melbourne Clinic network (leased in Berwick)

About you:

  • We don't mind where you are or where you have come from, for us it's about your DNA and your passion for our clients
  • Exceptional organizational and time management skills
  • Competent computer skills with Microsoft Word and Outlook
  • Ability to work with a high level of accuracy and strong attention to detail
  • Excellent written and verbal communication skills
  • Desire to work autonomously and be self-driven, but also be a team player
  • Willingness to learn new systems and products to support the role
  • Experience in training others and building a business


If this sounds like you, we want to meet you!

Please apply below we look forward to hearing from you!


Applications without a cover letter will not be considered.


Applications close on Monday 1st October 2020


07/09/2020 $0 Bayside & South Eastern Suburbs 1 Call Centre & Customer Service
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