Customer Service Coordinator/Scheduler - Join a fun team!

Are you super organised and can juggle multiple stakeholders, Work for the market leader in emergency management, Excellent career growth for passionate customer service admin professional!.

When faced with an emergency, how people respond within the first 5 minutes can make all the difference in ensuring an emergency doesn't become a tragedy.

First 5 Minutes has established itself as an industry leader in Emergency Response Preparedness, facilitating an expert platform for Australian businesses to plan for, avoid and respond to emergency incidents, built on over 30 years in the field. 

The Victoria Office, is seeking a Customer Service Co-ordinator/Scheduler to join their team.

The Culture

We aspire to work as one team, individually and collectively accountable for delivering our goals.

Our success is underpinned by close client relationships, a service ethos of safety, quality and urgency, and the relentless application of professional standards in all we do.

We recognise the need to embrace change in developing and delivering innovative, client focused solutions.

We value effective, two-way communications with all team members and clients.

Our team members trust each other to perform and ongoing professional development is recognised as an important part of our growth and success. 

The Role

We have a fantastic opportunity for a motivated, organised and proactive Customer Service Co-ordinator/Scheduler to join our team. This an exciting role that will offer lots of variety!

The role requires a methodical, fun and mature minded individual who is looking for a long-term challenging job to apply their strong communication and organisational abilities in a high-volume customer orientated environment.

You will be highly organised, have strong attention to detail and have the strong ability to multi task and prioritise is a must as you will be the point of contact for all Training needs.

This role is located in our Melbourne offices, will suit those seeking a small/medium size team and have a positive can do attitude in a fun and fast-paced team!

Key responsibilities

  • Managing workflow through the coordination, scheduling, confirmation and re-scheduling of service delivery  
  • Delivering exemplary service to First 5 Minutes customers
  • Working with our in-house database
  • Preparation of documentation for our team of Consultants
  • General administration functions that support customers and the First 5 Minutes office

The ideal candidate will have: excellent MS Office skills with the ability to learn in-house software quickly; quick learner with exceptional attention to detail and ability to prioritise and multi-task at all times and an ability to work in a fast-paced environment.

Experience within the property industry will be considered advantageous.

Join the First Five Minutes Team!
If you think youre the one were looking for, submit your CV and a covering letter today.


07/09/2020 $0 CBD & Inner Suburbs 1 Administration & Office Support
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