Senior Service Designers x2 - Not-for-Profit

  • Deliver high-impact strategic digital innovation program 
  • $130K -180K pro rata negotiable on experience
  • 6 month contract with potential for perm

toniMAC executive is pleased to be partnering with this reputable Not-for-Profit to appoint two exceptional Senior Service Designers with a passion for making the world a better place.
This is a 6 month fixed term contract - ideally 3 or 4 days per week.
   My client is embarking on an exciting phase of service design that will help shape the future of their online service. If you are driven to deliver on some of the greatest challenges of our time – building social impact and developing greater community resilience then this will be a great fit.

We are looking for someone who thrives on complex problem solving, creativity and artful storytelling, building empathy, immersive research and experimental practice.  Working closely with user researchers, UX, interaction and experience designers you will develop digital outputs at the front end of the design process; applying human-centred design to make change through creating meaningful experiences and enabling systems and processes to do so.
The ideal candidate:

  • You are an end to end service designer who is comfortable at multiple levels - building strategic frameworks, sketching out wireframes for UX designers, developing stakeholder buy-in or co-designing with users.
  • You imagine and execute programs of design-led research to meaningfully include system actors in the design process, and work with them to understand needs, behaviours and mindsets; generate bold ideas and iterate concepts together.
  • You like to wrangle complexity to find the signal amongst the noise.
  • High emotional intelligence
  • Comfortable in ambiguity and can find a way through fuzzy, complicated, organisational challenges
  • Diverse experience confidently solving a range of complex problems using creativity, design thinking, innovation and general ability to ‘think on your feet
  • Demonstrated capability to work collaboratively in cross–disciplinary teams (alongside designers and non-designers) to crack design challenges and co-develop solutions
  • Comfortable talking about and understanding, wireframes, process mapping and decision trees
  • Capability and experience developing different tools, methods and outputs such as research techniques, co-design artefacts and deliverables such as customer journeys, blueprints and personas
  • Perform excellent research, distill insights thoughtfully and develop and integrate
    actions that are deeply rooted in the user understanding
  • Experience designing and facilitating exciting participatory workshops
    and other engagement activities
  • Experience working on large or small projects autonomously and simultaneously

With a centrally located office and remote work options this is an open and flexible workplace.

a: International Towers III, Level 25, 300 Barangaroo Avenue, Sydney 

                             Leaders for the digital age

07/09/2020 $0 CBD, Inner West & Eastern Suburbs 1 Design & Architecture
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