Applications and Administration Support Officer

Part Time role - 3 Days per week, Accessible Location with Free Parking, Innovative and Supportive Work Environment.

Are you passionate about supporting people with disabilities to achieve their goals and aspirations Then come and join our fantastic Service Design Team at Onemda!


About Us

Onemda is a centre for learning and therapeutic development for people with a disability. We strive to enrich the lives of people with a disability through the design and delivery of progressive, responsive and collaborative services.

Onemda has a proud 50 year history of delivering exceptional disability services. We are currently embarking on a major transformation through the re-adaptation of our service model, with emphasis on broadening our service offerings and increasing our focus on innovation and technology.

About the Position

As an Applications and Administration Support Officer you will play a pivotal role in supporting the Service Design Lead to conduct the enquiry, quotation and intake process for all participants, as well as undertaking key administrative functions including maintenance of data integrity, analysis and reporting.  


Key Responsibilities:

  • Be responsible for the accuracy of participant information lodged within the Onemda Customer Relationship Management Application (Penelope)
  • Demonstrate a sound understanding of the NDIS price guide and its application to the suite of services and Onemda Price catalogue.
  • Be responsible for the accuracy and quality of data maintained and utilized in the Onemda Quoting tool system
  • Manage the Fee for Service (FFS) Report and unclaimed events report.
  • Be able to identify effective and relevant data analysis and reporting
  • Work with  participants and/or their support network to schedule supports which are reflective of their goals and needs
  • Assist in maintaining a robust plan monitoring and review schedule to ensure timely and efficient re-quoting is conducted
  • Assist participants to prepare for their NDIS reviews by providing them with quotes for ongoing services.


About You

  • Proficiency with managing data in a customer relationship management system and/or basic accounting systems
  • Attention to detail and process driven
  • Strong customer service and communication skills
  • Ability to work collaboratively
  • Ability to manage deadlines and complete tasks efficiently and effectively
  • Analytical skills, including competence with Excel
  • Relevant experience in working with and understanding the various needs of people with a disability and their support networks


On Offer

  • A Part time 3 days a week role
  • Innovative and supportive environment
  • Attractive remuneration package with salary packaging benefits

If this sounds like you, please use the apply now button and attach your cover letter and resume addressing the key selection criteria including two professional referees 

Applications close 9am Monday 21 September 2020

Onemda is an equal opportunity employer and encourages applications from people with diverse backgrounds.


07/09/2020 $0 Eastern Suburbs 1 Administration & Office Support
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