Receptionist, Bookings and Customer Service Officer

Positive and supportive team culture, Professional development opportunities., Competitive remuneration (commensurate with skills) plus free parking..

Jem Health is a successful local Perth-based company providing quality occupational health services including employment medicals and health assessment services  to promote occupational health and safety.



An opportunity has presented for a highly motivated, enthusiastic and customer focused individual to join our Jem Health team in the role of Receptionist / Bookings and Customer Service Officer. We are open to applicants looking for full time or permanent part time work in our Belmont, Osborne Park and / or Jandakot offices. 


The Jem Health Receptionist / Bookings and Customer Service Officer.will be responsible the following key areas of responsibility (not limited to):

  • Provide exceptional customer service and first-point of contact for all stakeholders in person and via phone

  • Use of telephone, email and booking software to scheduling client appointments

  • Maintain records and files to a high standard including preparation of client files/paperwork, filing/archiving and data entry for accounts.

  • General office and administration including use/maintenance of a range of equipment

  • Specimen collection and supervision of drug and alcohol testing 

  • High level compliance and observation of privacy act




  • Demonstrated excellence in customer service

  • Proficient computer skills - Microsoft Office Suite, Multiple Screens and Medical Booking Systems 

  • Demonstrated proficiency in the use and management of office equipment/technology photocopying, scanning, emailing, phone systems faxing, filing etc

  • Exceptional communication skills 

  • High standard or presentation

  • Ability to multi-task, prioritise and use initiative

  • Excellent attention to detail and commitment to continuous improvement

  • Demonstrate a positive work ethic

  • Training/accreditation (or willingness to complete training) in the delivery of Drug and Alcohol Testing

  • Reside in Perth with right to work in Australia

  • Current National Police Check



  • Previous work experience within Occupational Health/Pre-Employment Medical industry would be an advantage (not essential)

  • Completion of formal medical secretarial training (i.e. Medical Secretarial Practices Course) or equivalent highly regarded (not essential)



Jem Health prides itself of walking the talk - providing a supportive and progressive work environment valuing all employees and their contribution. Jem Health prides itself on its a culture of respect for all employees and customers, its sense of team and the overarching drive to provide a quality service every time.


Attractive, above award wages will be offered to the successful applicant commensurate with successful applicant's skills, experiences and ability to take ownership for this role.




If you are ready to take on Perth-based Customer Service role in a growing business with development opportunities, don't miss this rare opportunity to become a critical member of our team.

 before COB Friday 19th September 2020


Recruitment and selection process will require applicants to provide Police Clearance, participate in Perth-based interview and assessment process and successfully complete pre-employment medical, physical, drug and alcohol screen and reference checks.

* Jem Health reserves the right to close advertising prior to 18/9/20 in line with company needs.

Jem Health recognises the contribution that a diverse workforce makes to continuous improvement and client services delivery and is an Equal Opportunity Employer.

07/09/2020 $0 Perth 1 Administration & Office Support
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