Customer Service Assistant-Full-Time Casual-Online Retail

Vibrant Online Retail Business, Great Team Environment, Exciting and ever changing Industry.

About the business and the role

Interiors Online is one of Australia's largest purely online retailers-based in Adelaide, selling a curated range of furniture and decorator pieces Australia wide across various customer segments.

This position is based in our Customer Service team where you will be at the forefront of all our phone and email contact with our valued customers and working directly with the Creative Director and the rest of the sales team.

We are seeking a candidate who thrives on working in a dynamic and fast paced environment and works well under pressure.

Job tasks and responsibilities

  • Communicating directly with customers via phone, live chat (Zendesk) and email, responding to customer complaints and deferring to management when necessary
  • Maintaining an overview of order status and liaising with our courier companies regarding delivery status, returns and re-deliveries.
  • Communicating with our suppliers regarding orders, out of stock items, claims, and all product queries
  • Admin or ad hoc tasks such as sending Invoices & Quotes to customers, as assigned by management

Skills and experience

  • Customer service experience in the retail sector is essential (Online Retail a bonus) previous experience in furniture or interior decor preferable.
  • The ability to take responsibility for all outcomes, and to continually learn and develop
  • Experience with customer service over the phone is critical.
  • Experience with Email, Word, Excel Spreadsheets  is essential.
  • Applicant needs to be efficient and a self-starter with a natural ability to empathise, connect and respond in a genuine and caring tone to customer enquiries. 
  • Applicant needs to be a Team Player, a problem solver and be able to work under pressure with accuracy.

Job benefits and perks

Staff benefits include free on-site parking, further training and development if identified, and staff discounts. 

31/08/2020 $0 Adelaide 1 Administration & Office Support
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