Service Operations/Hire Administration

Great Long Term Career Opportunity, Ingleburn NSW Close to M5/M7, Immediate Start.

Service Operations/Hire Administration

Service Operations/ Hire Administration

South West Sydney Location

Immediate Start

Due to company growth, this well-known family business is looking to employ a permanent Service Operations/Administrator to start immediately.

Working for Australian Hammer Supplies Hire means joining a great Aussie company with a proud history dating back since 1988. We pride ourselves on our quality range of equipment and our customer service.

Our culture and values are to recognize and reward great work and we have a strong focus on training and development. We are looking for people who want to learn and succeed, and we have a track record of promoting people up the ranks.

The Role

We are seeking a motivated Service Operation/ Hire Administration person who has experience in earth-moving, civil construction and or field service background to join our NSW Hire team.

This could be the role for you if.

You are looking for a great long term career opportunity.

You possess excellence in customer service, have strong computer skills and thrive on the challenges of a busy office.

Available immediately

Key Responsibilities

Reporting to the NSW Hire Operations Supervisor, your key duties include but not limited to:

Day to day management and supervision of our field service and workshop technicians

Answering telephone calls

Arranging work orders and scheduling works on a monthly, quarterly etc basis

Following up open jobs and closing jobs

Dealing with complaints and escalations in regards to repairs and repair issues from customers

Following up approvals

Provide customer with quotations for all service quote requests

Check customer warranty and credit status for each service work order

Liaise with key stakeholders and customer about deliveries, parts required and ensuring that clients and their customers are kept updated throughout the process

General administrative support and assistance to the management team on a regular basis

Provide ongoing communication to the customer and ensure the best quality service is received

Perform general clerical duties to include, but not limited to photocopying, faxing, mailing and filing

Maintain hard copy and electronic filing system.

Enter weekly time sheets for payroll into MCS

Initiate jobs for Service Technicians in the field

Invoice processing of service jobs where applicable

Collate pre-delivery / Hire contract folders and organise PD time frames and order parts to meet delivery schedules

Maintain amendments to customer records in MCS as advised

Printing, collating and binding of various manuals

General administrative duties as required

To be successful in making this role your own, you will have previous experience in a similar position ideally within the earthmoving, construction equipment. You must

also have:

Strong customer service

Excellent verbal and written communication skills

Ability to prioritise and organise

Patience and the ability to build rapport with people on all levels

Strong computer skills, good understanding of MYOB .

Experienced in Planning and scheduling of service work

Have an understanding of labour recovery principles

Ability to maintain good working relationships with customers and peers

This office based position is Monday to Friday during normal office hours.

We are looking for motivated employees who are willing to work hard, learn and are happy to help out team mates.

31/08/2020 $0 South West & M5 Corridor 1 Administration & Office Support
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume