Great Long Term Career Opportunity, Ingleburn NSW Close to M5/M7, Immediate Start.
Service Operations/Hire Administration
Service Operations/ Hire Administration
South West Sydney Location
Due to company growth, this well-known family business is looking to employ a permanent Service Operations/Administrator to start immediately.
Working for Australian Hammer Supplies Hire means joining a great Aussie company with a proud history dating back since 1988. We pride ourselves on our quality range of equipment and our customer service.
Our culture and values are to recognize and reward great work and we have a strong focus on training and development. We are looking for people who want to learn and succeed, and we have a track record of promoting people up the ranks.
We are seeking a motivated Service Operation/ Hire Administration person who has experience in earth-moving, civil construction and or field service background to join our NSW Hire team.
This could be the role for you if.
You are looking for a great long term career opportunity.
You possess excellence in customer service, have strong computer skills and thrive on the challenges of a busy office.
Reporting to the NSW Hire Operations Supervisor, your key duties include but not limited to:
Day to day management and supervision of our field service and workshop technicians
Answering telephone calls
Arranging work orders and scheduling works on a monthly, quarterly etc basis
Following up open jobs and closing jobs
Dealing with complaints and escalations in regards to repairs and repair issues from customers
Following up approvals
Provide customer with quotations for all service quote requests
Check customer warranty and credit status for each service work order
Liaise with key stakeholders and customer about deliveries, parts required and ensuring that clients and their customers are kept updated throughout the process
General administrative support and assistance to the management team on a regular basis
Provide ongoing communication to the customer and ensure the best quality service is received
Perform general clerical duties to include, but not limited to photocopying, faxing, mailing and filing
Maintain hard copy and electronic filing system.
Enter weekly time sheets for payroll into MCS
Initiate jobs for Service Technicians in the field
Invoice processing of service jobs where applicable
Collate pre-delivery / Hire contract folders and organise PD time frames and order parts to meet delivery schedules
Maintain amendments to customer records in MCS as advised
Printing, collating and binding of various manuals
General administrative duties as required
To be successful in making this role your own, you will have previous experience in a similar position ideally within the earthmoving, construction equipment. You must
Strong customer service
Excellent verbal and written communication skills
Ability to prioritise and organise
Patience and the ability to build rapport with people on all levels
Strong computer skills, good understanding of MYOB .
Experienced in Planning and scheduling of service work
Have an understanding of labour recovery principles
Ability to maintain good working relationships with customers and peers
This office based position is Monday to Friday during normal office hours.
We are looking for motivated employees who are willing to work hard, learn and are happy to help out team mates.