We are an international freight forwarding company offering global logistics to importers and exporters. The Operations/Customer Service Manager's role has become available in our Mascot office.
Leading our operations team, this role involves a variety of tasks, including, but not limited to:
Managing Freight forwarding shipment processing (registrations, cargo reporting, , shipment updating, invoicing, etc).
Strong focus on 'final mile' service to clients, overseeing clearance and transport functions to meet client needs.
The role works closely with the Branch Manager, providing a high level service model, with process accuracy, compliance, customized to customers' needs.
The role has a client-centric focus, working to deadlines. Problem solving & attention to detail capabilities are highly rated. Strong written and verbal communication skills are necessities.
It's expected that the candidate will contribute to implement company policies, and will seek to develop technology based productivity benefits for the company and clients.
Candidates with 4 years Industry experience and CargoWise expertise are required. Relevant computer skills are also expected.
The office is located in Mascot, walking distance to Mascot Station.
The office environment is a supportive, family-business model. Mutual respect, equality and appreciation of effort are all offered and expected in return.