Technical Support and Training Officer

  • Exciting opportunity to be part of a rapidly expanding, award-winning mining and engineering technology company.
  • Permanent role with the flexibility to make the role your own.
  • Enjoy a truly positive culture consisting of a supportive young, fun and vibrant team that embraces individuality.
  • A competitive base salary of $85,000 plus superannuation plus allowances.

 

Minnovare is a West Australian-based mining engineering and technology company embarking on a path of rapid growth both domestically and overseas. Minnovares people are the CORE of their success a progressive, ambitious and talented team who are dedicated to their vision and determined to deliver ground-breaking new products and systems that are changing the face of the global mining industry.

Minnovare believe their people are the key to their success, and employ a progressive, ambitious and talented team who are dedicated to their vision and determined to deliver new standards of service across the industry.

An exciting opportunity exists for a bright, enthusiastic Technical Support & Training Officer to join Minnovares Perth-based team and become a part of their success.

The successful candidate will be a key member of the Operations team by primarily implementing the companys technology in some of Australias largest and most remote mining operations. Reporting to the Operations Manager, you will be considered an integral part of the team. Your solutions-based attitude and desire to share innovative ideas with the team will be highly valued. In addition, your proactivity, enthusiasm and authenticity in providing first class customer service will facilitate your successful delivery of training, ongoing support and customer engagement.

Duties

  • Attend remote underground mining operations to provide customers with technology implementation and training.
  • Provide customers with ongoing technical support and advice through regular communication.
  • Proactively support customers through remotely monitoring operating systems.
  • Accurately record client communication and other relevant data within the CRM system.
  • Address technical issues or troubleshooting field calls/emails from customers.
  • Clean, test, repair and assemble technological devices prior to dispatch.
  • Develop and maintain operating procedures.
  • Attend mine sites as required per operational requirements and potentially at short notice.
  • Manage distributors technical support training and stock requirements.

The Ideal Candidate

Experience

  • Experience working remotely is essential; working on remote mine sites is desirable.
  • Training and assessment experience advantageous.
  • Experience in the repair and maintenance of technical equipment advantageous.
  • Basic tool use and understanding essential.
  • Experience within the underground or drill and blast industry desirable.

Technical Skills

  • Excellent computer literacy and proficiency, particularly Word and Excel.
  • CRM experience desirable.
  • Current C Class unrestricted manual license mandatory.

Role Competencies

  • Energetic, self-motivated and initiative driven.
  • Excellent interpersonal skills, with the ability to comfortably build rapport with personnel across all levels.
  • Proven ability to work effectively as a team member as well as being capable of working autonomously with minimal supervision.
  • Willing to spend 30-35% of their time working on site, with the ability to travel within short notice.
  • Engaging, helpful and patient.
  • Enjoys problem solving.
  • Welcomes variety and change.
  • Well organised.

Cultural Fit

  • Values and demonstrates integrity and teamwork.
  • Passionate, energetic and driven.
  • Inquisitive and solution-driven, seeking continual improvement.

Benefits

  • Base salary $85,000, plus superannuation.
  • Additional $100/day site allowance.
  • Opportunity to travel throughout Australia and potentially internationally.
  • All travel costs provided.
  • Opportunity to work closely with the executive and engineering teams to make a meaningful impact on the companys growth and success.
  • Tailor-made professional development plan.

Start Your Application

Must be able to work legally and permanently in Australia.

Those candidates that meet the profile for this position will be sent the selection criteria. Please provide a covering letter with your application.

Candidates we do not believe meet the profile for this position will not be sent the selection criteria.

Please check your e-mail inbox or junk mail for the selection criteria questions.

31/08/2020 $0 Perth 1 Mining, Resources & Energy
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