Our client specialise in providing expert workplace legal advice to employees.
This role is responsible for managing and delivering new client experiences. You will be the first point of contact for inbound customer enquiries, converting from enquiry to billable work.
This is a Full-time role Monday to Friday, 8:30 am - 5:00 pm.
Legal Client Executive Key Responsibilities
All new client enquiry liaison, including initial contact.
Obtain information from the new client to assess the firm's ability to assist.
Managing new client experience to ensure a smooth transition between initial enquiry and hand-over to the lawyer
Meeting new client response deadlines
Completing tasks delegated by other team members as required
Answering the telephone, directing calls, and taking messages as required
Legal Client Executive Key Requirements
Minimum of 3 year's experience in a sales orientated role
Advanced Customer Service skills, including qualifying customers requirements
Excellent verbal and written communication skills
Advanced time management skills
Ability to work independently and efficiently
Ability to multi-task and prioritise whilst achieving a consistently high quality of work output
Strong attention to detail and accuracy
A high degree of integrity and professionalism
Ability to work in a diverse and remote team
Experience with LawMaster database software an advantage
knowledge of legal terminology and employment law is beneficial but not essential
HOW TO APPLY:
All applications are treated in the strictest of confidence.
Attach your cover letter with your resume and send it via Apply for this job.
The EastCoast HR Group specialise in the placement of quality professional staff and since 1986 we've placed more than 10,000 people in permanent jobs, contract and temporary roles across the engineering, environmental, construction, manufacturing, mining, oil and gas, accounting, medical, legal, hospitality and office support sectors throughout Australia.
31/08/2020$0Sunshine Coast1 Call Centre & Customer Service
Apply for this job
Option 1: Use this option if you want to upload a new cover letter and a Resume file