Legal Client Executive

The Client 

Our client specialise in providing expert workplace legal advice to employees.

This role is responsible for managing and delivering new client experiences. You will be the first point of contact for inbound customer enquiries, converting from enquiry to billable work. 

This is a Full-time role Monday to Friday, 8:30 am - 5:00 pm.

Legal Client Executive Key Responsibilities 

  • All new client enquiry liaison, including initial contact. 
  • Obtain information from the new client to assess the firm's ability to assist.
  • Managing new client experience to ensure a smooth transition between initial enquiry and hand-over to the lawyer
  • Meeting new client response deadlines
  • Completing tasks delegated by other team members as required
  • Answering the telephone, directing calls, and taking messages as required

Legal Client Executive Key Requirements

  • Minimum of 3 year's experience in a sales orientated role 
  • Advanced Customer Service skills, including qualifying customers requirements  
  • Excellent verbal and written communication skills
  • Advanced time management skills
  • Ability to work independently and efficiently
  • Ability to multi-task and prioritise whilst achieving a consistently high quality of work output
  • Strong attention to detail and accuracy
  • A high degree of integrity and professionalism 
  • Ability to work in a diverse and remote team 
  • Experience with LawMaster database software an advantage
  • knowledge of legal terminology and employment law is beneficial but not essential 


All applications are treated in the strictest of confidence.

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The EastCoast HR Group specialise in the placement of quality professional staff and since 1986 we've placed more than 10,000 people in permanent jobs, contract and temporary roles across the engineering, environmental, construction, manufacturing, mining, oil and gas, accounting, medical, legal, hospitality and office support sectors throughout Australia.


31/08/2020 $0 Sunshine Coast 1 Call Centre & Customer Service
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