Operations Officer

Experienced and Exceptional Operations Officer required for a rapidly growing residential cleaning organisation that will be moving into franchise operations

 

1800 Cleaner is Sydneys premier cleaning company servicing homes in the wider Sydney region, delivering exceptional quality and consistent cleaning services to a loyal and rapidly expanding customer base. We are looking for an exceptional operations officer who is happy to start small but grow with the company and make the position your own for future development and seniority.

Currently this position:

 

  • is a permanent contractor position for 10-15 hours a week
  • has a starting payment rate of $27-$30+ per hour, with opportunity for incremental increases, commencing after 3 months
  • is a remote work from home opportunity with occasional face to face meetings
  • offers flexibility around your personal lifestyle and work-life balance

 

We are a company that prides itself on being decent, kind and flexible to suit your lifestyle. This position has arisen because the company is continually growing and has plans for further growth. While it is for 10 hours at the moment, it will not remain that way.  Due to this growth the Company Operations function now requires an individual who;

 

  • is a self-starter
  • is self-motivated,
  • maintains a flexible and positive attitude,
  • demonstrates initiative
  • demonstrates a practical approach and intelligence
  • works independently

 

Essentially the role includes or will include:

 

  • Client Liaison and Management of current clients, including:
  • Handling of queries, requests, appointment cancellations and changes
  • Monitoring and resolution of payments and receipts
  • Escalation of complaints, issues as required

 

  • Client Liaison and Management of new clients, including:
  • Contacting for required details and inputting into systems
  • Liaise over scheduling of appointments
  • Adding appointments and details into the systems
  • Sending welcome and confirmation emails and package
  • Ensuring collection and retention of client keys, security coding, and database coordination

 

  • Liaison with Cleaners:
  • Troubleshooting and escalating client cleaner issues and  cleaner issues with appointments/clients/availabilities/
  • Creating and providing weekly schedules and any updates during the week
  • Ensuring correct key are with correct cleaners and managing any temporary or permanent changes
  • Organising fortnightly team meetings, including agenda, process, timing, and setting up
  • Setting up of new cleaners including induction package, contractor requirements, etc.

 

  • Quote Processing and documentation
  • Providing quotes in accordance with process chart
  • Following up quotes as per process flow chart
  • Maintaining quotes database

 

  • Operational Processes and Systems rigour
  • Organising company electronic systems, files, folders, access, etc
  • Maintaining and issuing all Work In Progress (WIP) documents across operations, sales, finance, and marketing,

 

  • Marketing, Social Media, Website
  • Contribution and assistance with Facebook posts, strategy, Facebook groups, Facebook advertising, etc.
  • Maintain customer lists for, and assist with, digital marketing, client reviews, direct marketing campaigns
  • Assist with developing and finishing videos and uploading
  • Develop metrics for ROI
  • Uploading content to website
  • Assisting with SEO supply and performance
  • Assisting with advertising, new product development and marketing, flyers, artworks, logos, packaging

 

  • Other
  • Administrative and secretarial support as required
  • Liaison with suppliers for ordering, receipt and payment purposes

 

We are after a star performer who in simple terms, just gets the job done by solving problems, minimising error, paying attention to detail, and has ideas for improvement in terms of systems, processes, and technology.

 

Essential Requirements:

 

  • Native English speaker/advanced level of English language. 
  • ABN number 
  • Permanent residency or cleared work permit
  • Home office set-up or computer/laptop, mobile phone and software access
  • Office experience
  • Business administration qualifications or equivalent work experience
  • IT aptitude and capability to undertake new skills requirements, such as Website tasks

 

 

31/08/2020 $0 CBD, Inner West & Eastern Suburbs 1 Administration & Office Support
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