Eastern Region Service Manager

Respected Global OEM, Supportive & Inclusive Team Culture, Attractive Remuneration Package with Bonus' and room to grow.

Service Manager Eastern Region

Ahern Australia, is seeking to appoint a Eastern Region Service Manager to lead a service and parts  team located out of their Wetherill Park operation.

The Eastern Region Service Manager is responsible for the overall operational management of the region's After Sales Department incorporating Workshop, Field Service and Parts Sales throughout NSW and ACT.

The successful applicant requires:

  • Aftersales business development experience

  • Experience in service and parts operations and supervising service teams

  • Excellent technical knowledge and troubleshooting skills

  • Understanding of customer expectations and ability to effectively communicate with customers

  • Leadership ability to motivate and drive a team toward performance measures

  • Understanding of regulatory and compliance requirements

  • If you are ready for a step forward  in your career we would like  to hear from you 

Duties & Responsibilities include:

  • Accountability for revenue, profitability, quality assurance, compliance management, processes/procedures/equipment management, customer feedback and relationship management;
  • Identification and provision of learning and development opportunities for staff and ensure training needs are met;
  • Review, recommend and implement operational improvements to ensure efficient operations; and participation in retention, recruitment and selection activities.
  • Ensure that planning schedules are effectively communicated and implemented throughout the service teams
  • Monitor and analyse workshop & field service performance and report on the effectiveness of company strategies to senior management
  • Conduct quality assessments of technicians work, conduct & presentation
  • Liaise with customers and develop service relationships to encourage repeat and new business opportunities
  • Conduct performance reviews in accordance with Ahern Performance Development Plan procedures & keep management informed. Ensure regulatory/safety/quality procedures are followed

Experience in service operations, supervising service teams and mechanical qualifications are mandatory as well as an in depth Knowledge of Elevated Work Platforms and Telescopic Handlers .

To be successful in this role you will be a safety conscious team player who is highly motivated, with a positive attitude and willing to take on new and exciting challenges. Attention to detail, leadership skills and the ability to meet deadlines and ability to work with minimal supervision are all essential to this role.

Please send through a covering letter addressing the above criteria along with your CV.

31/08/2020 $0 Parramatta & Western Suburbs 1 Trades & Services
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