Complaints Officer

Programmed Professionals and Kelly Services are one of Australias largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Office Support, Technical and Engineering talent.

We have multiple upcoming roles within the South Australian Government. Our client is looking for people that have experience working in disability services and/or the complaints sector.

The successful applicant MUST;

  • Be an Australian citizenship
  • Be willing to undergo an Australian Federal Police check
  • be willing and eligible to obtain a security clearance

The Role

Some of the key responsibilities of this role include:

  • Support the training and education function in identifying incidents and neglect of people with disability
  • Manage a caseload of incidents reported to the Commission by providers
  • Engage with providers on incidents (including deaths)
  • Escalating incidents for investigation where necessary
  • Analysis of information during reportable incident process to advise on trends and any concerns raised
  • Ensure high-risk complaints are escalated to be dealt with expeditiously
  • Develop productive working relationships with a range of stakeholders to facilitate the work of the reportable incidents handling function, and the Commission more broadly.
  • Liaise regularly with managers as to the management of caseload.

Experience Required

  • Regulatory, compliance and analytical experience
  • An understanding of the NDIS Quality and Safeguarding Framework and the NDIS Act.
  • Lived experience of disability or demonstrated understanding of disability services in a State or Territory Government context would be an advantage
  • Relevant tertiary qualifications
  • Strong customer service focus
  • Exceptional communication skills

**PLEASE NOTE - only online applications will be considered**

24/08/2020 $0 Adelaide 1 Administration & Office Support
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