Warranty & Service Administration Officer

Monday to Friday (9am to 5pm), Warranty & Service administration focus, Ongoing support and training.

Mitsubishi Heavy Industries Air-Conditioners Australia Pty Ltd (MHIAA) offers a complete range of premium heating and cooling solutions for residential and commercial spaces. In a short 20 years the company has pushed the boundaries of the HVAC industry and was recently awarded the Best Brand of Air Conditioners in 2018 and 2019 by leading consumer group CHOICE as well as being named by Canstar Blue as having the most satisfied customers of any air conditioner brand in Australia.

Innovation is central to the organisation and underpins every aspect of MHIAA's product range and principles. Fostering Japan's technological leadership and in combination with the organisation's rich heritage in engineering, aviation and spacecraft leadership, the company continues to achieve unrivalled success in Australia and New Zealand.

About the opportunity

MHIAA have fantastic opportunity for an experienced Warranty and Service Administrator to become an integral part of our friendly and energetic team. 

This is a 12 month Fixed Term contract with a view to full time for the right candidate. This role will be based in our North Lakes, QLD office with a primary focus to support our NSW/ACT team.   

 The key requirements of the role include:

  • Customer support of the MHIAA air conditioning products via phone and email.
  • Assist with general technical advice.
  • Explaining the MHIAA procedures to consumers, service agents and contractors on how to register a warranty claim, ordering spare parts and how to complete a warranty repair.
  • Taking receipt of consumer warranty requests and ensuring all required information is provided and legitimised.
  • Liaising with the relevant stakeholder to prioritise urgent repairs.
  • End-to-end ownership of Warranty Repairs process.
  • General office duties.

The preferred candidate will:

  • Must have full Australian working rights (Australian Citizenship, Permanent Resident, or New Zealand Citizenship).
  • Have prior knowledge and experience with warranty and/or service administration.
  • Have high level office administration skills (including MS Office products).
  • Demonstrate strong attention to detail, organisational and prioritising skills.
  • Have a high level of data entry accuracy.

Applicants will be subjected to a national police check

Our culture

Globally, Mitsubishi Heavy Industries is committed to EEO, Workplace Health & Safety, cultural diversity and fair workplace practices globally and boasts a great work-life balance for all employees.

Shortlisted candidates will be contacted by phone.

24/08/2020 $0 Brisbane 1 Administration & Office Support
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