Customer Service Officer

Government Organisation, Ballarat Location, Call Center and Customer Service.

  • Government Organisation
  • On-going casual position
  • Ballarat Location

People @ Work are currently seeking experienced customer service officers to commence in casual positions within a well recognised Government organisation in a Ballarat based call centre. Extensive training and support will be provided with hours varying between 20-38 hours per week depending on the business needs.

Key responsibilities will include:

  • Resolving customer enquiries at first contact
  • Providing information on the organisations services
  • Processing payments over the phone
  • Completing administrative transactions, including appointment setting
  • Responding to incoming customer telephone enquiries and web enquiries

To be considered for this role you will need:

  • Previous experience in a customer service role
  • Experience resolving customer enquiries and complaints
  • Basic IT skills
  • Experience meeting KPIs and adhering to company policies and procedures
  • Flexibility to work 20 - 38 hours per week

If you thrive on working in a fast paced environment, work well under pressure and possess a genuine desire to help people we want to hear from you. In return for showcasing these skills, on offer is an on-going and stable position, great working conditions and a starting hourly rate of $28.88 + Super.

Please note that successful applicants will be required to work between 20-38 hours per week between the hours of 8am and 6pm Monday to Friday. You must also be available to work one Saturday per month between the hours of 8:30am and 12:30pm as required by the business.

Training will start 21st September 2020, you must be available for full time training for 2-3 weeks.

Applications close Friday 28th August 2020.  Our client is practicing safe distancing methods and have policies and procedures in place for Covid-19.

*If you are successful you will need to have a satisfactory police check (to be completed through People at Work)

24/08/2020 $0 Ballarat 1 Call Centre & Customer Service
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume