Part Time Member Services Advisor

  • Full time training begins on the 21st of September
  • Part Time Hours Monday to Friday 10am-3pm
  • Join a supportive and collaborative team
  • No sales targets; just providing quality service
  • Support students and professionals with their career development

Who Are We

CPA Australia is one of the worlds leading member service organisations, with over 164,695 members across 150 countries and regions around the world. Our core services to members include education, training, technical support and advocacy.

Employees and members work together with local and international bodies to represent the views and concerns of the profession to governments, regulators, industries, academia and the general public.

About the Role

As a Call Centre Advisor, you will interact daily with students, business professionals, suppliers and peers in relation to CPA related queries. This a strong people focused opportunity where the focus is on providing a positive member experience and helping others with their queries.

Duties

  • Attending to inbound calls, face to face interactions and email enquiries which relate to all aspects of CPA Australia membership, services and products
  • Providing advice, information and solutions to members and non members
  • Take the time to understand members needs and goals to develop personalized solutions
  • Engaging with key stakeholders to access correct information and the most appropriate member outcomes
  • Providing feedback to leaders to continual improve the products and services available
  • Making recommendations on continuous personal improvement & developmentbased on leader feedback

Skills and Experience Required

  • Previous experience in Customer Service or Membership Support.
  • A willingness and interest in interacting with different personalities
  • Someone who wants to be apart of a collaborative team
  • Basic software skills to take notes in our CRM system and make records

Benefits of Joining CPA

At CPA Australia, people are at the heart of what we do. We promote and encourage an inclusive and diverse workplace where everyone can be their best.

CPA Australia Employee Benefits include:

  • Access to Learning & Professional Development Opportunities
  • Join a supportive team
  • Work for a member-based organisation without the stress of sales targets
  • Paid parental, volunteer and study leave
  • Annual incentive scheme
  • Discounts on health insurance, automotive, fuel, banking and many more
  • Become part of a well-known global brand and make global connections

24/08/2020 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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