Customer Service Specialist

Take your customer service skills to the next level!, Full time, Ongoing & Fixed term opportunities, Genuine work-life balance with attractive leave options and flexi-time.

Customer Service Specialist

  • Take your customer service skills to the next level!
  • Fulltime hours (must be available between 8.30am – 5.30pm for a rotating roster)
  • Ongoing and 12 month fixed term contracts available
  • $72,492 base + super
  • Geelong CBD location

At the TAC our mission is to be the world’s leading social insurer, and to keep all Victorians safe on our roads.  We're passionate about our purpose, and supporting the careers and wellbeing of our people.

Culture and Benefits

We foster an engaged and inclusive culture; our 2019 survey results show 95% of our employees feel proud to work for the TAC.  Our people enjoy a range of rewarding benefits, including:

  • Competitive remuneration, annual bonus and salary packaging options
  • Genuine work-life balance with attractive leave options and flexi-time
  • A comprehensive wellbeing calendar of events and initiatives
  • Extensive professional development opportunities

Diversity and Inclusion

The TAC promotes a workplace that actively seeks to welcome and value unique contributions of all people, and is committed to diversity and social inclusion in our employment practices. We strongly encourage people with disability and diverse backgrounds to apply for our roles.

About the Role

This is an extremely rewarding phone-based role, primarily responsible for providing a high level of customer service to TAC clients, as well as health providers. As a key point of contact to TAC clients involved in a transport accident, a high degree of empathy, understanding and proactive call management is required.

Day to day tasks will include:

  • Being first contact in supporting injured Victorians involved in a transport accident
  • Delivering high quality customer service in an empathetic, professional and efficient manner
  • Exercise strong judgement and decision making to provide first call resolution regarding claims queries
  • Complete administrative tasks associated with phone queries and generate and send direct correspondence to clients and providers

About You

To be successful in this role, you’ll ideally possess the following skills and attributes:

  • Well-developed written and verbal communication skills
  • Experience in providing first call resolution and quality customer service within a dynamic environment
  • A demonstrated ability to communicate with empathy, set service expectations and determine the root cause of a problem for prompt resolution
  • Experience recording information within a database, with consistent accuracy
  • Resilience, and the ability to work a structured schedule and in a KPI/target focused team


How to Apply
Applications for this role will be accepted up until Tuesday 28th July at 5pm.  

27/07/2020 $0 South West & M5 Corridor 1 Call Centre & Customer Service
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