Import Customer Service Co-ordinator

The Position

To work within our import customer service team co-ordinating import shipments from origin to our import customers.

  • Act as the face of Kalgin, striving for excellence in import customer service.
  • Assist with onboarding new import customers.
  • Receive bookings, register orders, update orders with vessel or flight details as they become available and communicate to the client.
  • Liaise with our overseas partners & manage shipment instructions to ensure they meet customer SOPs and the companys requirements.
  • Manage all documentation flows and accuracy from overseas agents, shippers and workflow through to internal departments.
  • Ensure rates provided and entered into Auto Rating are updated and current.
  • Liaising with key stakeholders including internal departments and external parties such as our internal customs dept, transport companies & shipping lines.
  • Updating client SOPs as additional information becomes available.
  • Work closely with our Customs Dept to ensure all shipments are cleared for final delivery.
  • Liaise with carriers to plan & book last mile deliveries.
  • Ensure conflicts are managed in a timely and respectful manner toward resolution, escalating when required.
  • Research new suppliers to provide optimum levels of service and rates that are profitable.
  • Identify opportunities for process improvement efficiencies that will contribute to increased productivity.

The Requirements

The successful candidate would be well presented and able to cope in a fast-paced environment. A strong emphasis is placed on customer service, excellent communication and time management skills and good knowledge of the Cargowise system.

  • To be considered for this opportunity you will have a minimum of 1-2 years experience in import sea freight or import customer service.
  • You must currently be living in Sydney & be an Australian citizen or resident.
  • Possess excellent communication and organisational skills.
  • Have a professional manner and common-sense approach to work & pride yourself on attention to detail.
  • Be energetic and team oriented.
  • Be prepared to be cross-trained and learn from a dynamic team.


27/07/2020 $0 CBD, Inner West & Eastern Suburbs 1 Manufacturing, Transport & Logistics
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