To work within our import customer service team co-ordinating import shipments from origin to our import customers.
Act as the face of Kalgin, striving for excellence in import customer service.
Assist with onboarding new import customers.
Receive bookings, register orders, update orders with vessel or flight details as they become available and communicate to the client.
Liaise with our overseas partners & manage shipment instructions to ensure they meet customer SOPs and the companys requirements.
Manage all documentation flows and accuracy from overseas agents, shippers and workflow through to internal departments.
Ensure rates provided and entered into Auto Rating are updated and current.
Liaising with key stakeholders including internal departments and external parties such as our internal customs dept, transport companies & shipping lines.
Updating client SOPs as additional information becomes available.
Work closely with our Customs Dept to ensure all shipments are cleared for final delivery.
Liaise with carriers to plan & book last mile deliveries.
Ensure conflicts are managed in a timely and respectful manner toward resolution, escalating when required.
Research new suppliers to provide optimum levels of service and rates that are profitable.
Identify opportunities for process improvement efficiencies that will contribute to increased productivity.
The successful candidate would be well presented and able to cope in a fast-paced environment. A strong emphasis is placed on customer service, excellent communication and time management skills and good knowledge of the Cargowise system.
To be considered for this opportunity you will have a minimum of 1-2 years experience in import sea freight or import customer service.
You must currently be living in Sydney & be an Australian citizen or resident.
Possess excellent communication and organisational skills.
Have a professional manner and common-sense approach to work & pride yourself on attention to detail.
Be energetic and team oriented.
Be prepared to be cross-trained and learn from a dynamic team.
27/07/2020$0CBD, Inner West & Eastern Suburbs1 Manufacturing, Transport & Logistics
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