Customer Service Trainee

Indigo Shire Council is partnering with GTES to source applications for a well-presented, motivated, professional and highly organized team player, to fill the role of Customer Service Trainee. You will be exposed to a diverse workload and clientele base; be a part of a high performing team which is committed to customer service excellence for its communities and ratepayers over four Council sites and contribute to Councils public image.

The Opportunity:

This role provides effective, efficient front desk service and support to customers, community and employees through Councils call centre and reception; taking and distributing messages to various departments; providing cashier services; managing meeting bookings; completing and reconciling accounts and banking; and performing general office duties. The role is also responsible for supporting other team members and staff across Council; including library service back up; maintaining dog and cat registrations.

Skills and Attributes:

To be successful in the role you will need:

  • Demonstrated initiative, time management and problem-solving skills and experience;
  • Excellent communication and interpersonal skills, including the ability to work with, listen to, and incorporate a broad range of professions, interest groups, and points of view to generate sensitive, effective customer services solutions and effectively manage pressure situations;
  • Proficient computer and record management skills and experience - particularly MS Office (Word, Excel and Outlook);
  • A demonstrated ability to self-manage multiple tasks in a busy environment whilst maintaining confidentiality;
  • A current drivers licence; and
  • Previous experience in a customer service or administrative role is desirable

 Whats on Offer:

  • An exciting opportunity to work with a great team to experience and develop a broad range of business and customer support services and skills in an authentic values-driven organisation;
  • Supported through a Certificate III in Business Services over 12 months and/or Diploma over 18 months; and
  • Outstanding and satisfying career and professional development opportunities with the council for the right applicant.

 How to Apply:

Please click the Apply button now and attach your resume and cover letter.

** Please note candidate successful for the position will be required to undergo a pre-employment medical assessment and a drug & alcohol screening and physical assessment upon being offered the position.

27/07/2020 $0 Yarra Valley & High Country 1 Administration & Office Support
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