Customer Service Officer

Sunline Shutters is a wholesale supplier that Imports plantation shutters and various blinds. 

We pride ourselves on our quality products and customer service.

This is a hands-on role responsible for interacting with customers to provide information in relation to supply and delivery of products or services and to manage and resolve issues and complaints in relation to product issues.

We are looking for a motivated, positive mindset individual who is looking to grow within their role and as a team member.


The key responsibilities include:

  • Provide reception duties; answer phones, transfer calls, meet and greet customers.
  • Assist customers with enquiries; take ownership of enquiry and find appropriate solutions.
  • Prepare customer invoices on request as warehouse dispatches goods.
  • Email customer invoices as orders are dispatched.
  • Accounts Receivable Chasing and allocation of customer payments.
  • Process parts & sample orders and assist with coordination of delivery / pick up.
  • Advise customers of delivery status & Facilitate customers with collection of orders.
  • Update customer ETA lists as required.
  • Ensure timely and accurate record keeping and data management.
  • Create new customer profiles in online ordering system and customer contact database.
  • Liaise with freight companies for incoming shipments as required.
  • Ensure WHS policy and procedures are adhered to, communicating openly with team.
  • Ensure behaviour is consistent with our values and lead by example at all times.
  • Assist with other duties as needed and directed.

Qualifications, Experience and Education Requirements:

  • Previous customer service experience in a similar environment
  • MYOB / XERO / Microsoft Office / Outlook Experience is preferred
  • In House Training provided

Preferred Skills:

  • Reliability / punctuality
  • Initiative / problem solving skills / solutions focus
  • Strong customer service focus
  • Strong organizational skills; ability to take ownership and accept responsibility
  • Ability to prioritise and  show effective time management skills
  • Excellent verbal and written communication skills able to negotiate and influence
  • Ability to work collaboratively and flexibly within team and community.

Additional Notes:

  • Must have current drivers license

27/07/2020 $0 Parramatta & Western Suburbs 1 Administration & Office Support
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