Customer Support Administrator

Permanent full time, Working from home and in our modern office space in Thornbury, Comprehensive training and support provided to ensure your success.

  • Permanent full time
  • Working from home and in our modern office space in Thornbury
  • Welcoming small business environment, with comprehensive training and support provided to ensure your success

Maid to Clean is a premium, Home Cleaning Company that provides the highest quality cleaning services to all Melbourne suburbs. We pride ourselves in being the highest rated domestic cleaning company in Melbourne on Google and Product Review, having won multiple industry awards and being featured on Channel Seven's Sunrise. 


We are seeking a customer service professional to join our fast growing team. As a Customer Support Administrator, you will work across our Sales, Operations and Assigning teams to provide efficient customer service. This will involve assisting with initial phone and email sales enquiries, liaising with customers and cleaning teams to ensure bookings are scheduled and completed in a timely manner, troubleshooting issues arising during the day, compliments and complaints handling.


Before you apply, please take the time to read the job description to help you understand what a typical day as a Customer Support Administrator looks like.


To be successful in this role, you will:

  • Have at least 1-2 years experience in Customer Service/Administration/Sales roles.
  • Have a clear and professional phone manner.
  • Thrive in a fast paced environment. Be super organised, with exceptional planning, prioritising and multi tasking skills that will impress your customers and team members.
  • Accurate and efficient data entry and data management skills.
  • Have excellent technology skills, including proficiency in Microsoft Office programs and other online communication tools (Skype, Front, AirCall). Experience with Booking Systems is desirable.
  • Be quick thinking, quick acting and quick at pretty much everything.
  • Get the job done properly, with an approachable and nothing is too much trouble attitude.
  • Demonstrate our core STAR values; Supportive, Trustworthy, Above and Beyond and Reliable.


What we offer:

  • Opportunities to learn and grow your career.
  • An inclusive and collaborative team culture.
  • Fun, friendship and flexibility.


 Thank you in advance for your interest in Maid to Clean. Applications close on Friday 31st July 2020.

27/07/2020 $0 Northern Suburbs 1 Administration & Office Support
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