Customer Service Officer

Joining an organisation with more than 1600 workers across NSW and the ACT, The Disability Trust is an organisation committed to the provision of high-quality professional care and support to people with disabilities and their families. Our organisation is well reputed, successful, and offers significant people and development focused opportunities. We were recently awarded as the ‘Employer of Choice’ in the not-for-profit & public sector, which reflects our strong commitment to attracting and developing the best talent in the community services industry.

About this opportunity:

We have two new and exciting opportunities to join the My Trust team as a Customer Service Officer on a fixed-term basis. The Customer Service Officer (CSO) is the first point of contact in the My Trust team for our customers. The CSO manages administrative aspects of an NDIS participant relationship with TDT, including review and update of information and provision of supporting documents. The CSO facilitates a seamless transition through new NDIS plans for our customers. This role will see you working collaboratively with operational leaders to provide exceptional information and services to our customers.

What you will bring to the role:

To be successful in this role, you will have experience in a similar role working within a large customer service team. You will have exceptional customer service and communication skills with a positive, empathetic and professional attitude. You will develop a strong understanding of our services and your positive approach to work will be key, as you liaise with operational leaders and support services to proactively manage client enquiries.

What we will offer you:

We will offer you a truly rewarding career - working in the not-for-profit environment is like no other – heart is at the core of all we do. We value the incredible work that our employees do and recognise this by providing a variety of benefits including a range of social events, an extensive training calendar and access to generous salary packaging (including tax-free earnings). 

Our support services are conveniently centralised to our head office in Wollongong which is where the role is based, operating from Monday to Friday. 

If you love making an impact, this role is for you. Apply now with your CV and a cover letter outlining how your experience and skills match the above criteria.

Applications close: 5 August 2020

27/07/2020 $0 Wollongong, Illawarra & South Coast 1 Call Centre & Customer Service
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