A rare opportunity for an Office & New Product Development Coordinator has become available at Robert Plumb.
We are an exclusive outdoor furniture business located in Botany, with a view to move our showroom to Waterloo. Robert Plumb service an extensive list of reputable trade clients (interior designers and architects), retail distribution partners as well as customers via our online store and the showroom.
Due to recent growth, we are now looking to expand the team with an Office & New Product Development Coordinatorto service the clientele and to assist the management team.
At Robert Plumb we pride ourselves on our premium product range and a high level of service to our broad range of customers.
About the role
The role is dedicated to assisting the team to service our clientele and to develop market-leading products and superior customer service in a friendly, professional, and efficient manner.
We run a small team were everyone is very much 'hands on' as to what is required on any given day. Key tasks and responsibilities include but are not limited to;
Processing daily customer dispatches, preparing deliveries, and managing the dispatch board.
Manage relationship with local and international suppliers, including ordering materials and products and manage lead times ensuring due dates are met.
Quality control of all orders received from suppliers, ensuring all products being delivered to customers are in excellent condition.
Processing invoices and purchase orders for Robert Plumb in DEAR Inventory/Xero, ensuring system is kept clean and up to date.
Generate weekly stock report for distributors.
Save and manage all editorial content and save media clips to hard drive.
Manage the phones and voicemails.
Responsible for placing stationary orders.
Writing and updating training and product manuals, as well as writing policies and procedure manuals.
Sales & Customer Service:
Producing sales material in InDesign to assist with the sales process and client presentations.
Provide excellent customer service at all times, on the phone and in store.
Ensure all queries are responded to within 24 hours of receipt.
Within means, ensure that we have done all we can to provide each customer with a positive experience with Robert Plumb.
Inspection of the Showroom each morning before trading hours ensuring it's immaculate.
New Product Development:
Work alongside Creative Director to coordinate all new product development. Managing the process with suppliers and negotiate pricing on Creative Director's behalf.
Monthly review of competitors' product range and pricing.
Communicate to marketing support upcoming products so each are communicated effectively.
Coordinate product photo shoots.
Website & Image Library Management:
Website management: working with web developer ensuring products are displayed correctly and all information and imagery online is correct. Includes regular image updates.
Imagery management: filing new images appropriately and ensuring they are backed up.
Benefits and perks
55-60K + Super (depending on experience)
A rewarding working environment with a fun and friendly team culture
An autonomous role that you can "own", and an opportunity to grow the business.
Free off-street parking
Skills and experience
Strong interest in design and someone who takes pride in providing high-quality, customised solutions for our clients
Self-motivated and driven candidate eager to leave their mark
Need to be able to demonstrate integrity, passion, flexibility, tenacity, creativity, team spirit and a "can-do" attitude.
You must have the ability to comfortably engage with people, build meaningful relationships with customers (the Architecture and Design industry) and suppliers and deliver service excellence.
Strong written and organisational skills with exceptional attention to detail
Excellent Microsoft Office Knowledge
Excellent InDesign knowledge
Some sales experience required
DEAR Inventory / Xero knowledge is beneficial
If this sounds like a good opportunity for you, we would love to hear from you!
27/07/2020$0CBD, Inner West & Eastern Suburbs1 Administration & Office Support
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