Business Support Manager

Mt Gravatt branch, 12 month contract, with possible extensions, Negotiable hourly rates.Our client currently is currently seeking aBusiness Support Officer Manager (APS5)to join their Team in the Mt Gravatt branch!

  • Mt Gravatt branch
  • 12 month contract, with possible extensions
  • Negotiable hourly rates

The Business Support Officer Manager is accountable under limited supervision to undertake moderately complex tocomplex work. The role will manage day to day operations and workload allocation of the Business SupportOfficer (BSO) team.

It is a team membership position that may be required to perform work that involves team leadershipresponsibilities requiring the setting of priorities and allocating work to other lower level team memberswithin a team.

Responsibilities may include but are not limited to:

  • Managing performance targets, work flow, training and development of Business Support Officerswithin the branch.
  • Contributing to continuous improvement of processes and associated guidance materials.
  • Collaborating with the team to respond to participant enquiries, ensuring participants are informedand can access relevant information.
  • Undertaking research and contributing to reports.
  • Managing diaries and appointments, telephone enquiries and escalations from participants.
  • Coordinating and organising executive meetings and community forums.
  • Recording and managing complaints and other feedback in the Agency database.

This is a great opportunity to join a fantastic organisation

27/07/2020 $0 Brisbane 1 Administration & Office Support
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