Client Services Assistant

Here at People of Peony we are passionate and committed to creating possibilities and opportunities for the people we support to live, grow & develop their own best life, while having fun, enjoying our job within a great company environment. At People of Peony we are passionate about providing the highest quality individualised supports to our clients. We are committed to offer a friendly place to work and a genuine, supportive team environment to grow, with a wide range of training and experienced leaders to guide you. We want to provide a 'life changing' experience not only for our clients but for all the people that work with us.


What will I do

In this busy, relationship-focused role, you will assist the Client Services Manager to coordinate services to a range of clients throughout Queensland. These clients all have individual needs ranging from domestic supports to personal care needs and you will be responsible for ensuring all clients are getting great service, when they need it, how they need it, so that they can live the life that they want to.


This means that you'll:

  • Assist to manage individual client service plans to ensure changing client service needs are being met with the aim of continually improving service delivery for our clients
  • Assist to ensure we're maximising our clients' funding and budgets through monitoring client service hours, reducing overtime costs, agency usage and staff turnover
  • Partner, collaborate and negotiate with clients and other stakeholders to deliver appropriate and sustainable service
  • Source and coordinate resources to ensure timely and appropriate client service delivery
  • Develop and renew service agreements, including costing services to ensure they fit within the funding available
  • Manage teams of Support Workers across our region working out in the community and in our clients' homes, helping to engage them with our organisation, plan for their development and training, and support them to be the best Support Workers in the sector!

Basically, we're looking for someone who can:

  • Assist to coordinate, monitor and develop services to people within a community setting
  • Assist to manage a whole lot of competing priorities effectively and still deliver exceptional client outcomes
  • Assist to supervise, develop and mentor staff
  • Communicate effectively with a wide variety of people, including support staff, clients from varied backgrounds, clinical staff, community networks and our clients families
  • Build great relationships and be an ambassador for our organisation and our clients!

27/07/2020 $0 Toowoomba & Darling Downs 1 Administration & Office Support
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