CHIEF MEMBER OPERATING OFFICER

Join an iconic and Tasmanian organisation, Great remuneration package and staff benefits, Work for the number one brand in Tasmania.

Weve been a part of the Tasmanian community for over 95 years. Since forming in 1923, weve always had the same goal - to have a valued relationship with all Tasmanians.   With our local knowledge and as the states number one brand were here to support the lives of our more than 200,000 members by helping them enjoy life, giving them a helping hand and making their money go further.

 

About the position

This is an exciting full-time senior leadership role providing a unique opportunity to deliver Member value and an exceptional, values based experience.

 

What you will bring with you: 

 

  • Executive experience with strong business acumen and financial capability with a demonstrated track record of delivering business growth and value.
  • Dynamic, passionate and committed, with high levels of energy and inspirational leadership qualities.
  • Highly collaborative approach to working in a group environment.
  • Demonstrated capability to lead and manage a high performing, cohesive team during periods of business transformation.
  • Proven ability in managing and driving sales of a diverse product and service portfolio.
  • Demonstrated passion in delivering a high level of customer and/or member outcomes.
  • Tertiary qualifications in a relevant field such as business or commerce or related experience.
  • Proven experience operating in a complex business environment, sustaining strong operations and managing expectations of multiple and diverse stakeholders.
  • Proven strategic leadership and management experience in a multi-channel environment.
  • Demonstrated experience in a leadership team supporting CEO, Board and Subcommittees.
  • Experience in insurance or financial services industry.

 

The successful candidate will:

  • In consultation with the Group CEO and Senior Leadership Team, develop and execute the strategic direction for RACT.
  • Lead and oversee the development of strategic plans, divisional budgets and delivery of business plans aligned to RACTs strategic objectives.
  • Oversee the overall sales performance and service delivery elements of the businesses which RACT operates directly.
  • Operate, evolve and continuously improve RACTs distribution channels, ensuring the member experience is seamless and efficient, driving consistency in standards of service.
  • Manage and oversee the operational engagement and hand-over points between RACT and its manufacturing partners, such as Insurance.
  • Utilise member and market insights to inform decisions that would aid in enhancing our differentiated service delivery.
  • Identify and develop new commercial opportunities for RACTs business lines outside of the RACT brand.
  • Embedding robust operational Quality Assurance and analytics in RACTs operational processes.
  • Evaluate and advise on the impact of long range planning, introduction of new products, programs or strategies, including regulatory implications.
  • Implement a change management approach to successfully lead during periods of transformation. 
  • Pursue a culture of innovation and continuous improvement.
  • Create an environment of collaboration and cross-functional teamwork. 

 

Were offering:
An attractive salary package, flexible work opportunities and great staff benefits on RACT products and services.

Enquires will be handled with discretion and confidentiality.

Applications must include a CV and covering letter and close at 10am on 14th August 2020.

Be prepared to participate in a medical screening process including drug and alcohol testing.  The successful candidate will need to provide a national police check.

 

27/07/2020 $0 Hobart 1 CEO & General Management
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