Retirement Villages Customer Relations Manager

About the business
Masonic Care WA operates 12 independent living retirement villages, from Bunbury in the South to Kingsley in the North, as well as rental villages and Residential Aged Care. We offer a range of affordable housing solutions for retirees who are looking to live in a home amongst like-minded people. Properties operate under a lease-for-life model and / or strata title.

About the role

As a Customer Relations Manager you will be part of the team involved in marketing independent living leases to older West Australians under the Retirement Village Act (WA).

The role requires you to assist outgoing and incoming customers with their enquiries, undertake onsite tours and home inspections, participate in regular marketing events, and provide support to external sales agents.

Crucial to this role is your ability to identify sales obstacles, and have a thorough understanding of this niche market  and regulatory compliance.  This role utilises a solutions-oriented approach. The successful applicant for this role will have an empathetic personality, with strong ethical standards and the ability to build long-term relationships with seniors. A demonstrated commitment to exceptional levels of customer service is essential.  Previous experience in retirement sales or operations is preferred.

The successful candidate's remuneration will be based on experience and includes a salary packaging arrangement and incentives.


$50,000 - $55,000 per annum

Skills and experience

Essential requirements:

  • Industry experience
  • Real estate experience desirable, but a license not required
  • An independent thinker and able to work in a small team environment
  • Self-driven
  • Ability to problem solve and generate ideas
  • Excellent interpersonal and communication skills
  • Customer focused and results orientated

Please note: the successful applicant must be willing to complete a police and reference check.

27/07/2020 $0 Perth 1 Call Centre & Customer Service
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