Customer Service Supervisor (7 Month Maternity Leave Contract)
About The Role
We are looking for a talented Customer Service extraordinaire to supervise and coordinate the daily and weekly resourcing of our small customer service team responsible for servicing both our Online and Wholesale customers. Youll be a confident communicator, acting as the conduit between Customer Service and the business in addition to being comfortable operating as a Customer Service Consultant yourself where volumes require. Our ideal candidate will have a positive, proactive, solutions focused mindset and be comfortable rolling their sleeves up and alternating between coordination of the team and getting their hands dirty.
Your responsibilities will include:
Supervising a small team of 3 Customer Service Consultants
Coordinating the daily and weekly resourcing of the team
Maintain in depth knowledge of each of the Customer Service Consultant roles, supporting training, upskilling or stepping in where volumes or absences require
Report and present at weekly meetings on behalf of the customer service team, detailing findings, planning and suggested actions to inform the greater head office
Be a brand advocate and provide exemplary customer service consistent with our brand philosophy to all our consumers
Actively look for ways to improve the way we work or simplify processes
This is a 7 month fixed term maternity leave contract that can be considered on either a flexible full time or part time (0.8 FTE) basis.
What Well Love About You
You have a love of putting the customer at the forefront of everything you do, ensuring we continue to provide an exceptional, on brand consumer experience consistent with our ethical and sustainable mission. You have the ability to quickly pick up and adapt to working with new systems, yourself having a wealth of knowledge working in ZenDesk.
Your values are aligned to ours. Well love your ability to effortlessly collaborate across the team and build an inclusive environment, ensuring everyone is on the same page and striving for the same goals.
Who are you You are a perfect match with these essentials:
At least 1+ years experience Leading or Supervising a team in a similar capacity
At least 3+ years experience in a Customer Service role, working across both Online and Wholesale environments
At least 2+ years experience using ZenDesk
In return we offer:
Salary and benefits commensurate with experience
Genuine commitment to work life balance - ask us about flexibility
Market leading product discounts for you, your family & friends
Your birthday off every year
2 days paid volunteer leave every year
A pioneer of Australian design, ELK was established in 2004 in Melbourne, Australia. The ELK aesthetic holds a unique place within the international fashion landscape. With a highly considered approach by brand founders Marnie and Adam, ELK collections resonate with their global audience through sustainable and ethical practices, design refinement, trend curation and an intellect that is innately their own. Their sculptural accessories, hand-made leather and ready-to-wear collections define their artful vision while their devotion to ethical and sustainable practices has endured them as a leader in the practice of responsible innovation for the fashion industry.
21/07/2020$0Northern Suburbs1 Call Centre & Customer Service
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