Jayco Ballarat are a family owned business with a long-established reputation in Ballarat. Jayco Ballarat are Victorias largest regional caravan dealer, representing the largest Manufacturer in the industry with approximately 50% of the market share. An opportunity exists to join our Management Team in the role of Service Manager.
You will be responsible for driving growth and continuous improvement, while maintaining high quality standards
Key responsibilities include:
Providing outstanding customer service levels and lead all team members to do the same ensure customer satisfaction and servicing expectations
Maximise workplace efficiencies and productivity
Driving the service department to achieve KPI targets
Leading safe and efficient day to day operation with a focus on OH&S
Ensuring delivery within expected time frames and on Budget
Developing and maintaining Customer, Manufacturer and employee relationships
Leading and managing work allocation, operational safety, training and performance
Managing a Staff level of up to 15, including Technician.
Strong people management and a focus on continuous improvement
Excellent knowledge of safe operational processes
Be able to come to the table with new ideas to improve the entire customer experience
Exposure to and understanding of manufacturing and or/repair
The successful applicant will become part of our already outstanding business culture and strive to create a superior work environment offering a level of customer service that is above and beyond expectation.
Attractive remuneration package - including company vehicle
Applicants without relevant experience will not be contacted.
21/07/2020$0Ballarat1 Trades & Services
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