SERVICE MANAGER

SERVICE MANAGER (Fixed Operations Manager)

Jayco Ballarat are a family owned business with a long-established reputation in Ballarat.  Jayco Ballarat are Victorias largest regional caravan dealer, representing the largest Manufacturer in the industry with approximately 50% of the market share. An opportunity exists to join our Management Team in the role of Service Manager. 

You will be responsible for driving growth and continuous improvement, while maintaining high quality standards

Key responsibilities include:

  • Providing outstanding customer service levels and lead all team members to do the same ensure customer satisfaction and servicing expectations
  • Maximise workplace efficiencies and productivity
  • Driving the service department to achieve KPI targets
  • Leading safe and efficient day to day operation with a focus on OH&S
  • Ensuring delivery within expected time frames and on Budget
  • Developing and maintaining Customer, Manufacturer and employee relationships
  • Leading and managing work allocation, operational safety, training and performance 
  • Managing a Staff level of up to 15, including Technician.

Selection criteria:

  • Strong people management and a focus on continuous improvement
  • Excellent knowledge of safe operational processes
  • Be able to come to the table with new ideas to improve the entire customer experience
  • Exposure to and understanding of manufacturing and or/repair
  • The successful applicant will become part of our already outstanding business culture and strive to create a superior work environment offering a level of customer service that is above and beyond expectation. 

Attractive remuneration package - including company vehicle

Applicants without relevant experience will not be contacted.

21/07/2020 $0 Ballarat 1 Trades & Services
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