Customer Service Consultant

About Us
A trusted and reassuring presence in the Victorian community for more than 136 years, St John Ambulance Victoria is a for purpose organisation and driving force in the community, working for the Service of Humanity. We look to the future as a vibrant and strong organisation which exists to help those in our community who are in sickness, distress, suffering or danger.
Our desire is to serve the community further, deliver the best care possible and be a place where people are inspired to volunteer and work. We support our charitable work through a strong and diversified commercial operation, operating as a certified Social Enterprise.
About the Opportunity
The Customer Service Consultant is part of our Customer Experience team, providing exceptional and dedicated support to our internal and external clients on a range of services, products, campaigns and activities across St John. In this position you will be required to generate revenue through inbound and outbound B2B campaigns proactively selling first aid courses, first aid kits and other merchandise. There will be a strong emphasis on engagement of potential customers, building rapport and developing long-standing relationships and provision of timely customer service.
About You
Due to growth within our business we are seeking a bright, energetic, and self-motivated individual to join our Customer Service Centre, who is willing to provide exceptional service at all times and has a genuine passion for helping people. Phone based customer service experience is essential, as is reliability, resilience and the ability to thrive in a team environment.
Essential Skills and Attributes (Selection Criteria):

  • Minimum 2 years' call centre or phone-based sales environment.
  • Demonstrated evidence of meeting and exceeding sales targets within KPI driven sales environment.
  • Strong communication and listening skills including a confident and professional phone manner.
  • Willingness to coach and train team members.
  • Proficient in Microsoft Office, in particular Outlook and Excel.
  • Ability to effectively time manage and prioritise tasks; reliability and punctuality.
  • Accurate data entry and high-level typing speed or touch typing skills.
  • Ability to problem solve and strong attention to detail.
  • Willingness to undertake a current Police Record Check and Working with Children Check.

Employee Benefits
St John supports an inclusive approach in both the workplace and community where you can pursue and achieve your goals to the fullest potential through ‘Our Safe Place’. St John offers a great culture and amazing staff benefits including career growth opportunities, training and development opportunities, tax free salary packaging options, discount cards, health and wellbeing offerings, complimentary breakfast and fresh fruit, fabulous coffee machines, team building activities, additional leave days and staff excellence awards. We also have an engaging and active social club!
How to Apply
Please apply with your updated resume and cover letter addressing the selection criteria. Your cover letter statement should include how your experience, abilities, knowledge and personal qualities would enable you to achieve the key accountabilities and succeed in the position.

Our commitment to Diversity
St John is committed to fostering an inclusive and equitable work environment for all our people. We encourage an environment where people feel respected, safe and valued for who they are and the contribution they make to the organisation and the community. We welcome and encourage applications from people across our diverse community, especially from Aboriginal, Torres Strait Islander and Culturally and Linguistically Diverse (CALD) applicants.
Our commitment to Child Safety
As an organisation that regularly works with children, we at St John believe that all children have the right to be emotionally and physically safe at all times, and to be treated with dignity and respect, free from emotional, psychological and physical danger, abuse and neglect. St John is committed to identifying, mitigating and managing risk to children through a preventative and risk management approach.

21/07/2020 $0 Eastern Suburbs 1 Call Centre & Customer Service
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