Customer Service Manager

The Role

  • Perm full-time role
  • Hours of work will be 9am 5pm Mon-Fri
  • Annual salary$100,000 +Super paid for knowledge and experience


The Key responsibilities

  • Review and improve customer service policies and procedures
  • Manage day to day customer cornplaints and enquiries
  • Follow up customer feedbacks and improve customer services
  • Coordinate with production, dispatch, accounting and other departments to solve the problems and concerns raised by customers
  • Analyse and advise the impact of product quality, pricing and delivery time on sales growth
  • Develop and maintain productive business relationships with key customers
  • Ad hoc duties as directed


Experience & Skill required 

  • At least 5 years highly relevant experience
  • Demonstrated ability to understand and deliver an outstanding customer experience and achieve targets and KPIs
  • Ability to innovative and deliver solutions to optimize business processes
  • Demonstrated strong time management, prioritising, multitasking and organisation skills
  • Love providing excellent customer service and building relationships with clients


If you display these attributes and have had solid experience, you can email your CV

Thank you for your application. Only successful applicants will be notified.

21/07/2020 $0 Parramatta & Western Suburbs 1 Manufacturing, Transport & Logistics
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