Customer Service Manager

Budget Car and Truck Rental has an excellent opportunity for a highly motivated experienced Customer Service Manager.   This role is suited to an individual who seeks a long term career with the opportunity of future development and growth.  You need to be proactive with a positive attitude and highly motivated work ethic, be well presented and have the ability to pay strong attention to detail. You will be required to work both autonomously and within the team. 

Primary Responsibilities

  • Grow the customer service experience
  • Develop and review policy and procedures relating to customer service
  • Manage, motivate and develop customer service representatives
  • Daily rental operations
  • Liaise with internal and external stakeholders to build customer satisfaction
  • Monitor customer service trends
  • Support of remote branch operations

Selection Criteria

  • Minimum 3 years Customer Service Management experience
  • Relevant degree or diploma
  • Experience in a similar position within the vehicle rental industry
  • Advanced Skills in Microsoft Office package
  • Excellent Communication Skills

What to Expect

  • Competitive salary commencing at $65,000 per annum
  • Supportive and team oriented environment
  • Regional travel within Western Australia

Please note selection criteria must be addressed in the covering letter.

 

 

21/07/2020 $0 Perth 1 Call Centre & Customer Service
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