Customer Service Manager and Telephone Credit Card Sales
Absolute Soul Secrets is a leading worldwide psychic network with 20 years experience, setting a high standard in the delivery of metaphysical services. We are looking for a bright and dynamic telephone booking manager based anywhere in Australia, as we can train the successful applicant remotely via Skype. This person will believe in the provision of psychic services with integrity and seek to make a positive difference in the world.
The role involves taking telephone bookings and processing payments for our team of phone psychics. This position is currently available working from home. We have x 3 permanent 5.5 - 7 hour shifts available including Saturdays and weekdays - flexibility and availability is required for morning, afternoon or evening shifts. We also 'foresee' an increase in available work in the near future, if you're interested. This business is constantly expanding, particularly with our most recent new customer offering, sms psychic chat.
The successful applicant will be an independent contractor who has their own proprietary limited company (ACN). Payment is by hourly $ base rate plus commission, no cold calling is required.
Key responsibilities include:
Provide outstanding customer service to our clients using our Credit Card service
Process credit card payments promptly and accurately
Promote our psychic services
Develop strong relationships with our psychics on your shift ensuring a welcoming and supportive environment
Submit shift reports to our Administration department
Promote additional products and services when required
Efficient management of psychic bookings using our proprietary booking and payment system
As an independent contractor, you must have your own proprietary limited company
Minimum 2 years experience within a customer service role handling a high volume of incoming calls
Clear and attractive phone manner
Experience utilising IVR/Computer Telephony Integration systems highly regarded
Previous call centre experience also highly regarded
Ability to work varying shifts, in particular Saturdays, weekdays and fill in shifts (weekends/weekdays).