Lead the delivery of member and data led digital enhancements, Drive a digital first culture across the organisation, Improve RACTs digital customer experience.

Weve been a part of the Tasmanian community for over 95 years. Since forming in 1923, weve always had the same goal - to have a valued relationship with all Tasmanians.   With our local knowledge and as the states number one brand were here to support the lives of our more than 200,000 members by helping them enjoy life, giving them a helping hand and making their money go further.


About the position:

This is an exciting new full-time position providing the opportunity to develop and champion changes to the digital environment that improves the online member experience.

What youll need to succeed:

  • Strong technical skills and understanding in the areas of digital delivery and agile development.
  • Technical capability in scoping, costing and developing business cases and delivery models.
  • Experience in driving digital transformation across multiple stakeholders and business units through well developed change management skills.
  • Demonstrated experience in integrating design thinking/user centered design into project lifecycles to produce robust customer centred delivery and solutions.


The successful candidate will:

  • Manage implementation of change requirements arising from improvements to member experience to increase member value.
  • Develop and champion member-led change to digital delivery that improves online member experience.
  • Actively manage the Digital team, external consultants and joint venture partners to build on existing business practices and seek opportunities to provide better outcomes to members.
  • Work with the member experience and member operations teams to identify and implement digital solutions that create efficiencies, drive revenue generation and increase member value.
  • Develop and implement RACTs digital strategy, including development of digital enhancements and improvements and management of large scale digital projects.
  • Identify digital solutions that remove friction and increase the delivery of online services, products and value generation.


Were offering:
An attractive salary package, flexible work opportunities and great staff benefits on RACT products and services.

To apply:

Applications must include a CV and covering letter and close at 10am on 3rd August 2020.

21/07/2020 $0 Hobart 1 Marketing & Communications
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