Plumbing/HVAC Service Coodinator

Immediate start available, Trade background essential, Full Training on all our systems.

We are seeking a customer focused, technically proficient Plumbing & HVAC Coordinator to drive, train and mentor the team to deliver great technical and customer service, whilst maximising productivity. The key requirements for this role are:

 

  • Provide supervision, mentoring and coaching support to our Plumbing & HVAC team.

  • Provide day to day technical support to the Technicians, Dispatch team & Customer Service team, providing assistance when needed. 

  • Assist in the development & delivery of performance management and KPI achievement of the team. 

  • Monitor service standards, analysing service failures, and developing training actions to maintain optimum quality standards.

  • Carry out site visits to ensure compliance with regulatory and company standards

  • Assist technicians in quoting difficult & complex projects

  • Arrange local government approvals, specialised equipment and materials when requested  

  • Have an eye for detail and the organisational skills to provide top quality workmanship for customers.

  • Have a strong working relationship with employees and contractors.

  • Follow policies and procedures.

  • Communicate professionally and respectfully with customers, office staff and co-workers.

  • Help maintain and promote a high company moral, professional, and friendly work environment.

 

The key to success in this role is to have strong time management skills, strong computer and software skills,  problem solving and communication skills, ability to multitask, self-motivated and able to work unsupervised, be a quick learner and able to meet deadlines and ability to maintain and coordinate operations.

Candidates must have have Plumbing trade qualifications, preferably with sound HVAC experience.

Training will be supplied for our in-house scheduling system.

21/07/2020 $0 Northern Suburbs 1 Trades & Services
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