This company is a wholly Australian owned, award winning Managed Service Provider with offices across Australia and New Zealand servicing a range of industries. It is committed to building an inclusive culture of belonging that embraces diversity of all individuals and has created a work culture where everyone feels empowered to bring their full authentic selves to work.
This role combines technical skills in problem solving, customer service, pre-sales consulting and account management. It's a perfect role for anyone looking for variety, a new challenge and the chance to build strong relationships. The Technical Account manager will work together with the project team, service desk and infrastructure team in delivering efficient services to a specified group of clients. Reporting to the General Manager, the role will be integral in developing and maintaining strong customer relationships with existing clients and assisting them in achieving the best from their IT services.
Manage a personal portfolio of customers developing a trusted advisor relationship with key customer stakeholders
Operate as the lead point of contact for any commercial matters specific to your customers
Technical guidance to customers based upon your deep understanding of their solution and project objectives.
Design technical solutions, develop and present Proposals for up-sell opportunities
Communicate effectively and clearly technical details with clients
Communicate and report clearly on the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Assist with high priority requests and issue escalations within the business as needed
Identify opportunities for additional customer engagement with project work
DEMONSTRATED SKILLS/ COMPETENCIES/ QUALIFICATIONS
Minimum 5 years experience in a technical role
Minimum 2 years experience in a technical sales or account management role
Azure technical knowledge
Cisco Meraki technical knowledge
Industry qualifications (CCNS, MSCE)
Client focused Solutions experience
Ability to manage multiple projects and relationships simultaneously
Strong written and verbal communication skills
Time management skills
Ability to work independently and collaboratively.
Ability to interface effectively and professionally with people at all levels.
High degree of accuracy and attention to detail
Ability to build rapport with internal and external stakeholders
Talent for influencing client management
Experience of working within a fast pace environment.
Energetic with a positive can do attitude.
The ideal candidate needs to be solution oriented, process driven, fast learner, strong communicator and passionate about technology!
21/07/2020$0CBD & Inner Suburbs1 Sales
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