Here at Hemispheres Psychology & Neurotherapy, we value our clients and aim to provide a welcoming, comfortable and safe space for all who enter. We are a boutique psychology practice seeking an experienced full-time Practice Manager to join our growing team. We are looking for a bright, skilled, energetic and positive person who can manage our front desk operations, provide a high-quality administrative service to our clients and clinicians, and ensure the efficient and smooth running of the day-to-day operations in the practice. The role reports directly to the practice owner and will need to work closely with the entire team.
You will be an integral part of a team that is passionate about making a difference to the lives of others and contribute to the overall standard of care delivered by our practice. You will join a team of highly skilled practitioners, and your enthusiasm and dedication will be highly valued within a supportive environment.
Essential skills and attributes:
A minimum of three years prior experience as a practice manager in the allied healthcare industry
Qualifications in practice management, business administration or the equivalent
Experience working in the mental health sector, and the ability to maintain a high level of client care, professionalism and confidentiality
Competency in a broad range of medical practice operational activities including practice administration, payroll, HR, IT, equipment management, managing business KPIs and financial performance, marketing, project support, and continuous quality improvement
Experience with public and private billing systems including Medicare, DVA, HICAPS, NDIS, WorkCover, and private insurers
Experience with NDIS Certification and processes, and the NDIS Practice Standards and audit requirements
Experience with managing multiple practitioner schedules with practice management software (we use Power Diary)
Outstanding written and verbal communication skills, and possess a friendly telephone manner with the ability to deal with sometimes complex enquiries
High level of computer literacy with the ability to learn new systems quickly
Ability to identify, review and troubleshoot operational issues and put new processes and procedures in place
Excellent administration and time management skills; with the ability to work autonomously and in a team-based environment
Well-presented with a friendly, courteous, and compassionate nature.
21/07/2020$0Townsville & Northern QLD1 Administration & Office Support
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