Program Support Officer

Great customer service role, Exciting and expanding organisation, Ongoing training and development opportunities.

About the business and the role

Direct Care Australia is an approved provider of aged care and disability services across South Australia.  With 20 years of experience behind us, Direct Care Australia has evolved into a multifaceted service provider supporting over 2,000 children and adults with disability and people who are ageing throughout South Australia. What sets us apart is our commitment to build genuine, quality relationships with people to understand their needs and preferences and to ensure they live their best life. 

We are seeking an experienced and customer focused Program Support Officer to join us in either a full-time or part-time (0.8 FTE), 12 month contract role with possible extension.

Role and responsibilities

 As a Program Support Officer you will:

  • have exceptional office administration, customer service, and reception skills;
  • A passion for and ability to quickly learn about the National Disability Insurance Scheme (NDIS) and the Aged Care Services Sector;
  • Enter and maintain accurate and timely client services data into various software programs;
  • quickly build relationships with clients and staff to provide exceptional support both internally and externally;
  • have a mature, patient and confident communication style;
  • Support case managers and business managers  with a variety of administration and program activities;
  • An ability to work under pressure and manage competing priorities is essential to this key position;
  • Exceptional IT skills and computer literacy is essential;
  • Have a positive, solution focused approach.

As a Program Support Officer you will support a variety of functions including reception, on call and program management activities. You will be a part of our after hours On Call roster and will be paid an additional allowance for this function. 

Professional Development is fostered in this dynamic organisation wherethere are plenty of opportunities for growth and promotion.


MInimum requirements

  • Experience and/or qualification in business and/or administration 
  • Experience and/or qualification in the aged care/disability sectors (not essential but highly regarded)
  • High level written and verbal communication skills
  • Analytical, problem solving and negotiation skills necessary to manage varying and/or conflicting stakeholder demands.
  • Proficient computer and administration skills (Microsoft Office and rostering systems).

How to apply

Applications for this role close 5pm Wednesday 31 July 2020.

Please provide at least one example per the 'Role and Responsibilities' listed above in your one to two page (maximum) cover letter. 

Due to the high volume of applications only applicants with the suitable experience and skills will be contacted.

Employment with Direct Care Australia is subject to satisfactory background checks which includes a National Police Check, a DCSI check and a Reference Check.

21/07/2020 $0 Adelaide 1 Administration & Office Support
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