Well established and high profile Disability and Aged Care Provider
Utilise Tertiary qualifications in Business Admin or project Management
This is a truly exceptional career opportunity to work in the community home based care sector within a fast paced and dynamic customer service environment.
Our client provides support to communities throughout Australia and arrange the provision of an extensive range of aged support and disability services for people in their private homes.
Key responsibilities are leading end to end operational delivery to ensure exceptional customer service with a strong focus on quality assurance and compliance procedures.
You will set up and establish KP's for a large contact centre team determining all performance outcomes are met.
You will work on projects managing, resourcing, development of all teams and identify and drive process and system enhancement to strengthen overall productivity.
As part of a key leadership team you will plan and execute improvement in systems and processes and oversee the project management , monitoring of budgets , timelines and milestones.
You will apply lean and continual improvement methodologies in a Quality and Lean/6 Sigma continuous improvement environment.
We seek very strong analytical and critical thinking skills with exceptional eye for detail and natural curiosity to question metrics and a desire to understand key drivers. Inspirational , responsive and possess the ability to motivate your team are essential qualities.
We seek Tertiary qualifications, demonstrated experience in Operations and Project Management with strong focus on delivering exceptional customer service teams. A high level of interpersonal skills with experience in Recruitment ,Performance Management and Change Management. You will have experience meeting and reporting against budgets and timelines.
Industry experience is highly regarded however experience in a corporate client focused and KPI driven service delivery environment. High level of computer and reporting expertise essential.
21/07/2020$0Parramatta & Western Suburbs1 CEO & General Management
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