Rewarding, customer focused work, Use your impeccable customer service skills to support both our clients and st, A mixture of in-office work and at home after-hours service coverage.Prestige Inhome Care is a private provider of premium home-based care services to vulnerable members of our community.
ABOUT THE ROLE As part of our Client Services Team, you will use your professional and compassionate customer service skills to support new and existing privately-funded clients, and their associated health care providers and direct care staff.
Our privately-funded clients receive personalised, high quality care and this role will be the main point of contact for this significant part of the business. The Private Client Services Coordinator is responsible for the smooth and seamless client experience through attentive and effective communication, as well as role model and support the wider Client Services team in the premium service standard delivery required for these programs.
This role works in our Moorabbin office in partnership under the leadership of the team Manager and with the support of a Team Supervisor and skilled colleagues, including an existing Private Client Services Coordinator. Our Client Services Coordinators also share responsibility for after-hours service coordination to support staff and clients with urgent matters that cannot wait until the next business day. Your ongoing full-time schedule may include a regular after-hours shift, or you may be required to support with after-hours service coordination on an ad hoc basis.
ABOUT YOU Your customer service skills are impeccable. Forming connections, building rapport, maintaining relationships through your practised listening, questioning, empathy and professionalism is just how you do business. This role is about being the best support to the team and people of Prestige.
You’re the go-to person for information for all sorts of things. You’re a problem solver. You can think outside the box and if you don’t know the answer, you have a way of finding out. You’re pretty savvy on a computer. You can confidently navigate your way around operating and online systems.
You enjoy being productive and getting things done quickly and accurately. Because you are proactive and organised, you have a knack for helping people which makes you reliable and people trust you. You appreciate the importance of getting things right the first time to ensure a safe and professional service to clients.
Previous service coordination experience, expert time management skills and relevant qualifications/experience in community services or as an Enrolled Nurse.
WHAT’S IN IT FOR YOU
Stunning new head office located close to home in Moorabbin
Be part of an experienced service coordination team available 24/7
Know that through your work you are making a difference in people’s lives
A comprehensive induction program to help you feel confident on the job
Work with a growing business with a great reputation in the community and the industry
Fun and enthusiast team culture
Casual dress Friday!
ABOUT US Prestige Inhome Care is a private provider of premium home-based care services and our mission is to make lives better by helping people remain in the comfort and familiarity of their own home. At heart we are professional, friendly and committed to our clients and each other. We have established offices in and Melbourne and Sydney.
Submit your application with your resume and cover letter addressed to Hywell Sebastian today.
All appointments are subject to a satisfactory National Police History Check. Police check outcomes are considered in accordance with applicable legislation and standards.
21/07/2020$0Bayside & South Eastern Suburbs1 Call Centre & Customer Service
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