Office Services Switchboard Operator

Permanent full time position, Great employee benefits and wellbeing programs, Iconic Australian industry.

Meat & Livestock Australias (MLA) purpose is to foster the long-term prosperity of the Australian red meat and livestock industry. We achieve this by delivering world-class research, development and marketing outcomes that benefit the Australian red meat and livestock industry and in turn, the community. The outcome of what we do, through collaboration with our stakeholders, contributes to producer profitability, sustainability and global competitiveness.


Job Description

Based in North Sydney, we have a rewarding opportunity for a motivated individual to join our Office Services team as the Office Services Switchboard Operator in a permanent full time role.

You will act as the face of MLA on our switchboard and be the first point of contact for our callers. You will deliver a superior experience for callers by offering a welcoming introduction and guidance as well as quick connection to assist with inquiries.


Key Accountabilities

  • Providing high level customer service; maintaining a friendly and informed public facing service to customers.
  • Answer all incoming calls providing information to the caller and quickly ascertaining where the call should be transferred.
  • Record and relay messages, providing appropriate detail for follow-up.
  • Work with all departments to improve services and lower response wait times.
  • Assisting in general administration, including updating and maintaining a contact directory.
  • Provide feedback to others in the company, using both quantitative data and personal experience, on the effectiveness of call handling.
  • Make suggestions to improve the experience of callers


Desired Skills and Experience

To be successful in this role, you will have:

  • 1 2 years experience with switchboards
  • Experience in reception, customer service and administration skills
  • Strong organisational skills, attention to detail and the ability to prioritise in order to meet customer needs and deadlines
  • Strong communication skills verbal and written
  • Interpersonal skills, particularly the ability to proactively identify and satisfy customer and staff needs to maintain harmonious relationships
  • Microsoft Office including word and excel
  •  Can do attitude and happy to take on ad hoc tasks as required


Why work for MLA

We aim to provide a modern and flexible work environment for our employees, complimented by benefits that promote overall employee wellbeing, including rebatable salary packaging, wellbeing events, rewards and recognition and a fun culture driven by our social club.

Interested Apply now via the link below to view the full position description.

Applications close: 22 July 2020

Candidate screening and interviews may be conducted prior to the closing date of the advertisement.

13/07/2020 $0 North Shore & Northern Beaches 1 Administration & Office Support
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