Leading International Products Portfolio, Exciting Career Opportunity, Friendly Team Environment.
Customer Support Specialist Technical Services
In Vitro Technologies is a medical and scientific distribution organisation who specialise in the sales, marketing and support of products throughout Australia and New Zealand. We are currently seeking a motivated and passionate Customer Service individual for our national Customer Support Centre, based in Noble Park, Melbourne.
A Customer Support Specialist, or CSS, acts as a liaison, provides product/services information and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSSs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. They can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and CSSs gather that for us and helps us to shape the face of our company.
Problem solving also comes naturally to our specialists. They are confident at troubleshooting and investigate if they do not have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction within the two divisional channels of our business; Medical & Scientific.
This position is primarily responsible for providing Customer Support to customers covering all inbound and outbound customer related contact received on phone, fax, email and via the webstore.
Meeting daily team based Key Performance Indicators (KPIs) and taking a proactive approach to ensure high quality customer outcomes, is a crucial component of this role. Attention to detail, good listening and cognition skills and getting it right first time are critical components of a highly rewarding role.
The successful candidate will have experience including:
* At least 2-3 years in a Customer Service or Inbound Call Centre team handling customer queries, sales orders, service calls and technician scheduling, customer returns and credits.
*Experience scheduling technical jobs and liaising with technicians preferable
*Order management experience and understanding of inventory
* Excellent written and verbal communication skills
* Able to work in both a team environment and autonomously
* Ability to take ownership to ensure outcomes are met
* Exposure to Microsoft Dynamics 2012 or D365 is preferential
Salary will be negotiable and based on experience & qualifications
The closing date for applications is 14th July 2020
To take advantage of this exciting opportunity to become part of a Customer First organization, please send your applications to: