CLIENT LIAISON OFFICER

ABOVE AWARD WAGES, PERMANENT POSITION (5 DAYS PER WEEK), FRIENDLY WORKING ENVIRONMENT.

John Ryan Freight Management (Established 1992 in Brisbane) is a family owned and operated Freight Management Company.  Due to expansion, we are seeking the services of a Client Liaison Officer to join our small but busy hands-on Team.  Being a client focused company we have a fast paced approach to responding to client's needs, therefore initiative and reliability are crucial.

 

KEY RESPONSIBILITIES

  • Receiving inbound/Making calls - attending to any customer service/internal sales enquiries
  • Liaise with customers regarding products & delivery times
  • Internal follow up and confirming customer orders and deliveries
  • Liaise with transport companies to track orders
  • Preparing consignment documentation & invoicing where necessary
  • Management of email inbox client enquiries
  • Enter daily data on spreadsheets in a timely manner with strong attention to detail and accuracy.
  • Onsite visits to clients when required
  • Weekly reporting to Management
  •  
  •  YOUR QUALITIES
  • A solid background in a busy customer service/internal sales/administration role
  • Ability to work independently with a "hands on" approach
  • A logical thinker with excellent problem solving skills
  • Excellent written & verbal communications, with a professional yet personal telephone manner
  • Excellent data entry skills with High Proficiency in MS Excel office where broad knowledge of formulas required
  • Ability to take on a busy scheduled workload
  • Focused team player who takes pride in completing their workload & all duties undertaken
  • Technical aptitude with the ability to Multi-task
  • Attention to detail & accuracy is paramount
  • Exposure to transport or logistics industry

 

PERSONAL

  • Friendly and approachable demeanour
  • Positive work attitude
  • Demonstrated problem solving abilities
  • Ability to work as a proactive and considerate team member
  • High work ethic and commitment to the responsibilities provided

 

  • Above Award Wages based on Proven Experience
  • Friendly flexible working environment
  • 8.00 4.00pm (Mon to Friday)

  

13/07/2020 $0 Brisbane 1 Manufacturing, Transport & Logistics
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