Customer Service Officer

Norwest Business Park location, Friendly & Supportive Team Environment, Initial Temp contract with the intention of becoming a permanent team member.

We are seeking a passionate and energetic individual who thrives on being part of a team that makes things happen.

The role encompasses customer service and sales support to ensure Sonova delivers service excellence in supporting our valued customers. This full-time position is currently a fixed-term contract role, with the intention for it to become permanent.

Some of the responsibilities held by the Customer Service Officer include:  

  • Taking phone orders and enquiries in a prompt and courteous manner.
  • Looking up customer orders and enquiries on SAP.
  • Investigating, resolving or escalating all customer complaints in a timely fashion.
  • Developing a close working relationship with customers.
  • Working closely with and supporting the regional sales team to deliver exceptional customer experience
  • Processing credit returns and/or consignment stock if required.
  • Making outbound calls regarding orders, repairs, new orders and production to clinics and customers.

Successful applicants will have experience in a call centre environment, with the willingness to take on new responsibilities and learn new skills, have a confident phone manner with the ability to communicate effectively and current experience with SAP. A background in either a hearing clinic or in the healthcare industry for familiarity with terminology would be well regarded.

Sonova will provide a positive working environment and is seeking an individual who wishes to enjoy their workplace and contribute to the success of our Company. If you want to make this Customer Service role the next step in your career, please forward your application letter and CV.

Thank you for your interest in career opportunities with Sonova, however, only those selected for an interview will be contacted.

13/07/2020 $0 North West & Hills District 1 Call Centre & Customer Service
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